Greetings! I am Jeriel

More Info About Me

Hi, I’m Jeriel! I came from a family that values relationship, character, and dignity.

For the past seven years, I’ve seen myself as a skilled and flexible customer service representative that handles email and chat support, customer service, and technical support.

Working with clients that came from different backgrounds, I believe that my skill set honed by my mentors, trainers, and the company itself will easily get me a position that would fit my abilities.

I’m a fast learner. I work great with a group, but I also excel working on my own. And I’m willing to be mentored and undergo training.

That’s the reason why I focus myself on streaming series local and international.

PS. Playing games helps me to do better at my job.

Jeriel Venal
Pampanga, Philippines
jeriel.venal08@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Awesome Social Media Manager
Rockstar Data-Entry
Excellent Bookkeeping
Empathetic Email Support
Tech-Savvy Virtual Assistant

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2009
Culinary Arts Management at the Holy Angel University

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Practiced safe food handling procedures at all times.

2020 - March 2022
Freelancer
(Data Entry)

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners
• Create spreadsheets with large numbers of figures without mistakes
• Verify data by comparing it to source documents
•Sort and organize paperwork after entering data to ensure it is not lost
• Enter personal customer information into databases as collected upon forms or spreadsheets
• Review all data for errors and report unusual findings to management
• Collect and determine completed of all information before entering data into software programs
• Scan and print required documents needed to collect information for data entry
• Generate monthly reports regarding sales information or areas to be improved upon
• File and organize paperwork used to enter data into programs to keep a record of original documents

June 2020 - Febuary 2021
Freelancer
(Social Media Manager)

Social Midea Manager
Easy Shopping Online https://www.facebook.com/EasySpO (3.5k followers)

• Optimizing the Page profile
• Develop, implement and manage our social media strategy
• Define the most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with the latest social media best practices and technologies
• Use social media marketing tools such as Buffer
• Content Creation for E-Commerce
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales, and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Provide constructive feedback
• Adhere to rules and regulations

2018 - 2022
Support Ninja Inc.
(Customer Service Representative / Technical Support (Email Support))

Accounts Handled:
Seat Geek (CSR)
• Provides professional, convenient, and thorough customer support to any query or conversation at request to maintain quality customer service.
• Performs beyond what is expected at any time and the ability to carry out orders without supervision.

The App Nest (TSR)
Drest (Gaming App in UK)
• Provides professional, convenient, and thorough customer support to any query or conversation at request to maintain quality customer service.
• Providing Initial response once the user experiencing a bug
• Looking for possible bug on the game
• Monitoring the que so we could answer all the inquiries and concerns of the users


RoadWarrior App (TSR)
• Provides professional, convenient, and thorough customer support to any query or conversation at request to maintain quality customer service.
• Providing Initial response once the user experiencing a bug
• App testing when there’s an update from the app

2017 - 2018
Iqor Philippines
(Customer Service Representative)

• Provides professional, convenient, and thorough customer support to any query or conversation at request to maintain quality customer service.
• Provides reasonable analysis with problems or customer concerns to come up with sound solution.
• Practices confidentiality with all business dealings as protection to the customers, clients, and company.
• Performs beyond what is expected at any time and the ability to carry out orders without supervision.

2015 - 2016
7/11 Conception Tarlac
(Store Manager)

• Making/Reporting Daily Sales Report
• Ordering
• Auditing the store (once a month)

My Services

Emal Support

Develop customer service solutions. Maintain service level.

Bookkeeping

Entering the company's financial activities into organized accounts and recording various techniques for the business.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Pampanga,
Philippines
Email :
jeriel.venal08@gmail.com


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