Associate Degree
Bachelors of Science in Psychology
San Pedro College of Business Administration
A helpful and informative Virtual assistant that can help you with your tasks and creative projects.
Jen. Middle Child. I enjoy binge-watching Korean television shows and movies. Beach and nature lover. Worked in the marketing department on Property Management. A collection specialist, subject matter expert, mentor, and escalation specialist. I have worked as a call center agent for financial companies (Credit Cards and Payment Processors) since 2010.
My Skills and Competencies
Social Media Manager
Customer Service Representative
Data Entry
Content Creator
Property Management Admin
Graphic Designing
Email Management
Certificates
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My Experience and Education
2019
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2022
PayPal Phils LLC
(Customer Solutions Agent 3 ( Internal Consultancy and Advice))
1. Manage suspicious activity case work in a timely and efficient manner
2. Execute a variety of tasks in support of the conduct of investigations
3. Conduct a first level investigation
4.Summarize in writing, suspicious activity for advanced investigation
5. Escalate cases and issues as appropriate for advanced investigation and analysis
2015
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2019
Capital One Phils LLC
(Senior Operations Representative)
1. Collections Specialist for Past due Credit card account holders.
2. Outbound and Inbound Calling. Providing Payment Plan to fit the Customers Financial Capabilities.
3. Acknowledging the reason of financial difficulty and providing solutions
2014
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2015
Synchrony Financial
(Customer Service Representative)
Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
1. Resolve credit inquiries on new accounts;
2. Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
3. Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.