2020
Bachelor of Science in Food Service and Institutional Management
Universidad de Santa Isabel
More Info About Me
Hey there! I am Jeannette, I have been in the Customer Service industry for 2 years. I am a driven individual who is not afraid of Challenges. I am a passionate individual who gets the job done. I can handle high-volume calls, attention to detail, integrity, active listening skills, and solving customer complaints in a timely and professional manner.
I have a strong ability to multi-task and manage time effectively. I am a passionate individual who gets the job done. My client’s project is my number one priority, I have excellent oral and written English communication skills, I am an honest person and I value confidentiality. I am also flexible and proactive.
My Skills and Competencies
Appointment Setting
Lead Generator
Data Entry
Email Management
Customer Service
Email Campaigns
Certificates
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My Experience and Education
November 2022
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June 2023
Caleb Mitsubishi
(Customer Relation Officer)
1. Handle incoming walk-in customers, phone calls, appointments, and messages.
2. Address customer needs and concerns efficiently and effectively to turn unhappy customers into return guests.
3. Build rapport and establish good relationships with customers to ensure customer retention.
4. Promote and up-sell products, services, and packages to maximize sales opportunities where necessary.
5. Provide constructive feedback on sales, the effectiveness of promotions, customers, product and service launches as well as store activities and trends.
6. Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
7. Manage and maintain the salon’s tidiness and cleanliness.
Other administrative ad-hoc duties where necessary.
2021
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2022
Dearborn Motors .co Ford Naga
(Dealer Customer Relation Centre Executive)
o Greet customer and welcome them to the dealership
o Market DCRC appointment system to walk in customers
o Promote customer care and convenience.
o Fills up the ASLP with appointed customer.
o Obtain customer information to update database.
o Handles customer concern and complaints
o Files repair orders.
o Provide appropriate solution and alternative solutions within the time limits.
o Keep records of customer interactions
o Process customer accounts and file documents.
o Proactively contact customers following vehicle purchase, to schedule first maintenance and set appointment for customer due for maintenance.
o Follow communication procedures, guidelines and policies
o Take extra mile to engage customers
o Makes report for immediate superior
o Assess reason for visit or provide assistance or direct to appropriate party.
o Communicate concerns to the appropriate department and ensure resolution to the customer’s satisfaction.
o Contact customer to market product and promotions.
Monitor customer memorandum to ensure parts ordering and parts arrival
My Services
Appointment Setting
In charge of setting up appointments on behalf of your company, highlighting the worth of the product or service.
Data Entry
Input and verify data, maintain databases, and guarantee efficient data management.
Lead Generator
Create a pipeline of qualified leads that can be converted into sales opportunities.