2012
Bachelors in science in Information Technology
AMA Computer College Olongapo city
More Info About Me
As an experienced graphic artist with a strong background in customer support and fraud prevention at Playasia, I hold a degree from AMA College in Olongapo City. My expertise lies primarily in video and photo editing, with a keen focus on graphics design. With a strong technological aptitude, I am highly adaptable and well-versed in Java, C++, CSS, and HTML5. I am also proficient in a range of creative software, including Photoshop, Lightroom, After Effects, and Premiere Pro, as well as in essential business tools such as Microsoft Word, Excel, and PowerPoint.
My Skills and Competencies
Customer Service
Fraud Investigation
Dispute Handling
Social Media Management
Graphic Designer
Data Entry
Content Creator
Video Editing
Certificates
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My Experience and Education
March 2019
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February 2023
Playasia
(Customer Support Representative)
Responsible for providing the best support and assistance to customer through Email-based, phone support, live chat (Facebook, Amazon, discord) with inquiries, complaints, concerns, logistics, payment, whole-sale purchases. request and order alterations.
2017
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2017
PLDT INC.,
(Main Distribution Frame Intern)
Troubleshooting telephone issues, disconnect and cable rerouting.
December 2019
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February 2023
Playasia
(Fraud Specialist)
Analyzing fraudulent patterns with data from digital orders for 24 hours while processing and determining safe orders incoming from order dashboard.
Responsible for handling dispute cases for fraud and service related issues by gathering data for defense. Inputting data of dispute through Mircosoft excel for data recording.
My Services
Video Editor
I can help you review raw material, collaborate with directors and production teams, trim footage and insert dialog.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.