2003
Associate in Computer Secretarial
Interface Computer College
How can I help you?
Thank you for checking my profile!
I am your reliable virtual partner who can do the tasks for you, so you can focus and give time to more important matters like your family and business.
What can I do for you?
Medical Billing
Technical Support
Quality Assurance
Copy Writing
Data Entry and Research
Customer Support (Phone, Email, Chat, SMS)
Social Media Management
I am excited to speak with you!
My Skills and Competencies
Quality Assurance Tasks
Copy Writing
Enterprise (CRM like Salesforce)
Productivity (Slack, Trello)
Judgement and Problem Solving
Communication
Customer Service
Certificates
My Experience and Education
March 2012
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July 2013
Ibex Global
(Billing and Sales Specialist)
Answer billing inquiries from the clients of a well-known telecommunications company in the US.
Offer to upgrade their current services.
Offer new products and add-ons.
2020
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2022
Juvly Aesthetics
(Virtual Cosmetic Coordinator)
Assist master providers and aestheticians when they are in the office providing services to clients.
Ensure all client documents are updated prior to their visit to the office.
Assist clients via phone, email and chat from general inquiries, invoice questions, booking appointments and client complaints.
2017
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2020
DSLC Data Support
(Customer Support Team Lead)
Manage and monitor a team of customer support representatives.
Monitor calls and provide coaching and feedback.
Conduct weekly meetings to discuss recent system deployments.
Review created and escalated tickets.
Review system enhancement request tickets.
Meet with the system developers and discuss tickets that are escalated to them.
Participate in testing recently added features, apps, reports, and other system changes, and report system issues and irregularities.
Generate daily, weekly, monthly, and annual productivity reports.
2014
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2017
DSLC Data Support
(Customer Support Specialist / Product Trainer)
Provide system navigation and simple troubleshooting steps to users.
Assist user concerns via call, email, chat, and SMS.
Create tickets.
Assign ticket accordingly.
Escalate system issue tickets to the technical team.
Facilitate online product training to new and existing users.
Update training materials.
Replicate reported system issues to identify which need to be escalated to the technical team and which can be resolved by simple troubleshooting steps.
My Services
Data Entry / Web Researcher
Input accurate data to various platforms. Thoroughly research specific topics to provide accurate information.
Quality Assurance Tasks
Can do QA tasks for web and desktop applications, build specs, technical documentation, and bug tracking duties.
Customer Support
Address customer concerns (phone, email, chat, SMS) Provide excellent customer service.
Medical Billing
Patient information management Medical coding Claim preparation Insurance verification Payment posting