2022
Bachelor of Science in Computer Science
AMA Computer College
More Info About Me
A professional, detail-oriented Virtual Assistant and customer service advocate with extensive expertise providing great support and ensuring tasks are finished on schedule and in strict confidence. Strive to surpass all client expectations in fast-paced, virtual situations by following established policies and practices. Experienced in establishing a productive, well-organized workplace in which I can focus my efforts on providing excellent customer service, resolving difficulties, and building connections to ensure loyalty and development. Strong fundamental travel knowledge built over 11 years of experience in the Travel Industry. A one-of-a-kind skill set that combines great organizational/administrative abilities with a commitment to complete client satisfaction.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2022
Penbrothers
(Travel Agent)
Customer service that provides leisure travel experience for our customers.
2019
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2021
CWT – Makati City
(Travel Consultant)
Work closely for FARE IQ and ROOM IQ task look out for reasonable lower rates that complies to company policy to minimize cost of the booking but with the same exact itinerary. - Handling clients’ hotel booking to ensure reservations are confirmed and will be billed to correct cost center. - Actively monitoring travel updates for Safety and Security task via AnalytIQs. Ensure travelers are informed and updated in case unforeseen events that might affect their travel.
2019
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2019
EXL Service
(Senior Travel Counselor)
Quality Analyst and Escalation desk for American Express GBT making sure that booked PNRs are company compliant and agent process it correctly. - Product Expert helping new teams to achieve passing score for CSAT and assisting them for processes and product knowledge. - After-hours Travel Support was tapped to be part of offspring account launched in EXL. Assisting business travelers with their international itineraries making sure their travel as smooth as possible and error-free records. - Apollo Travel Support provided customer service for post booking itinerary services like changes and cancellation and IRROPS. - Navigation Desk (Concur SAP/Axiom and Getthere) assisted travelers to book and use their online booking tool to book their reservations. Navigating them through the process of booking, any related issue would be attended and troubleshoot if necessary. Creating service ticket for any unresolve issue.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.