I am a reliable team player with a degree in International Travel and Tourism Management. With two years of experience in BPO and my current role as an HR Admin, I specialize in assisting start-up companies in building robust HR systems to foster strong relationships with their employees.
Lyceum of the Philippines University Manila
HR professional with expertise in screening candidates, conducting interviews, and managing the hiring process. Skilled in onboarding new employees and maintaining accurate employee records, including attendance and performance evaluations. Knowledgeable in keeping company policies up-to-date with labor laws and effectively communicating them to staff. Experienced in tracking employee leave and ensuring compliance with leave policies, including maternity and sick leave. Proficient in payroll management and assisting employees with their compensation inquiries.
• Provide frontline technical support for inbound incidents and service requests by phone or email on medical types of equipment.
• Maintain end-to-end responsibility for customers' support needs by providing timely, respectful, and courteous service. Verify the client’s personal information: company name, customer’s name, address, email address. etc.
• Troubleshoot product concerns and managed warranty replacement.
• Troubleshoot issues and crowdsource answers from colleagues or the Customer Relationship Management (CRM) system while following the product manuals and standard operating procedures.
• Accurately record all troubleshooting activities, customer communications, tasks, customer promises, and expectations in the CRM.
• Demonstrated skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and effective working relationships with other services/support groups.
Excellent at providing exceptional assistance to employees by efficiently managing a variety of Human Resources tasks. With a strong command of email communication and advanced computer literacy, I adeptly handle documents, visas, and other HR-related matters.
Receiving calls and assisting customer for online orders. Providing resolutions to customers for tracking orders and refunds.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Provides essential support in establishing HR frameworks for small businesses, including assistance with recruitment, on