2001
Customer Service Representative
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
Being a customer service representative has given me greater confidence, and on top of that, using my knowledge and talents to start my own small business has been very beneficial and is sufficient for it to succeed.
Every time I am a part of a firm, I always think of owning a business in order to ensure that the security and trust of every customer I have worked with will lead to greater productivity.
in order to retain caution, safety, and, most importantly, humility. assuming responsibility and exerting patience and effort to address consumers' concerns whenever they call in.
Ability and Strenght
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Representative
FB Ads Manager
Certificates
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My Experience and Education
June 21 2022
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Jan 15 2024
FREIGHT PROCESS OUTSOURCING SOLUTION INC
(CSR - inbound | Outbound | chat | email support)
FREIGHT PROCESS OUTSOURCING SOLUTION INC /
June 21 2022 - Jan 15 2024
GLS - GENERAL LOGISTIC SERVICE / SMALL PACKAGES
CUSTOMER SERVICE REP. / UNIVERSAL ACCOUNT / HIGHBRID CSR
Track packages from point to point area.
Tracking small package with in west coast US
As we response to client , we do email and chat
We do Inbound and Outbound call (optional)
TFORCE FREIGHT
CUSTOMER SERVICE REP. / UNIVERSAL ACCOUNT / HIGHBRID CSR
o Respond promptly to customer inquiries related to inbound freight shipments. Provide information about shipment status, estimated delivery times, and any potential delays. Ensure a high level of customer satisfaction through effective communication.
o Coordinate the inbound freight shipment process, including scheduling arrivals, coordinating with carriers, and ensuring timely and accurate documentation. Work closely with logistics and warehouse teams to facilitate a smooth delivery process.
o Utilize tracking systems to monitor the movement of inbound freight shipments. Keep customers informed about the real-time status of their orders and address any concerns or issues that may arise during transit.
o Proactively identify and resolve issues related to inbound shipments, such as delays, damages, or discrepancies. Collaborate with relevant departments to find timely and effective solutions to customer concerns.
o Provide customers with information and guidance on best practices for preparing and receiving inbound shipments. Offer advice on packaging, labeling, rate quotes , and other factors that contribute to a smooth delivery process.
o We can also assist customers in checking their rate quotes from and to canvass since we also assist all TPC as well.
COLLECTION DEPARTMENT
SUTTON TRANSPORT LOGISTIC | EMAIL , DATA ENTRY , OUTBOUND
o Place outbound calls to customers with overdue payments to discuss their outstanding balances. Employ effective communication and negotiation skills to secure payment commitments.
o Negotiate payment plans and settlements with customers based on their financial situations. Strive to find mutually beneficial solutions that align with company policies.
o Build and maintain positive relationships with customers while ensuring firmness in collecting payments. Address customer concerns, provide clarity on outstanding balances, and offer assistance in resolving payment issues.
o Maintain accurate and up-to-date records of all customer interactions, payment arrangements, and any agreements reached. Ensure that documentation complies with company policies and regulatory requirements.
o Work closely with the finance department to reconcile payments received and update customer accounts accordingly. Investigate and resolve any discrepancies in payment records.
o Identify accounts that require escalation to higher management or legal departments due to persistent non-payment. Follow established procedures for escalating delinquent accounts.
march 21 2022
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may 30 2022
ACQUIRE BPO INC.
(CUSTOMER SERVICE REP. / AT&T MOBILITY SALES BUSINESS ACCOUNT)
o A customer calls inquiring about a discrepancy in their bill. They claim they were overcharged for a service. Walk through the customer's invoice, identify any errors, and explain the billing details to them. Resolve the issue amicably, ensuring customer satisfaction.
o Assisting payments , Billing concern , up selling ,
Add a line service concern , upgrade concern , And general information regarding plans and updates.
o Handle escalated customer issues related to billing disputes. Work with other departments, such as customer service or sales, to resolve complex issues and ensure customer satisfaction. Provide detailed explanations and follow-up as necessary.
o Manage the renewal process for subscription-based services. Identify upcoming renewals, send renewal notices to customers, and ensure timely payments. Address any customer inquiries or concerns related to renewal terms and pricing.
o A customer claims they are entitled to a special discount that wasn't applied to their recent invoice. Investigate the situation, verify the eligibility for the discount, and apply it to the invoice accordingly. Communicate the resolution to the customer.
January 27 2017
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Feb 8 2020
ACCENTURE INC.
(CUSTOMER SERVICE REP. / BACK OFFICE, Data Analyst / Inbound and Chat Support.)
o Handling mixed accounts in different Lobs like billing, tech support, industrial CTL, pure back office, and health care.
Billing:
A customer calls inquiring about a discrepancy in their bill. They claim they were overcharged for a service. Walk through the customer's invoice, identify any errors, and explain the billing details to them. Resolve the issue amicably, ensuring customer satisfaction.
Tech support:
Provide timely and effective technical support to customers via phone, email, or chat. Assist users in troubleshooting software, hardware, and network-related issues.
Industrial CTL :
Act as a key point of contact during emergency situations, such as equipment failures or breakdowns. Implement emergency response plans and coordinate efforts to minimize disruptions to production.
Health care :
Work collaboratively with healthcare professionals, including doctors, nurses, and administrative staff, to ensure a coordinated and patient-centered approach to healthcare services.
August 27 2015
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Dec 2016
THE RESULTS COMPANY
(Customer Service Relation)
o Answering calls and queries regarding Lifeline services
o Assisting customers with applications via email
o Activating customers free phone and free minutes
Assisting customers with TECHNICALS ISSUES such as troubleshooting.
o Assisting customers with payments
Managed paperwork and updates for new sales,
o program sign-ups.
o Answered customer questions about policies and procedures with friendly and knowledgeable approach.
o Protected customer and company information with strict use of established security procedures.
o Answered 120 inbound calls each day.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Client from Canada
" Grabe ma'am mukang oorder po ako ulit !!!" Iba ang legit na TJ ang sarap po ...
Alberta CA
Dumating na ma'am asi in LEGIT ung shipment ... will order po soon , deliver ko muna po eto
kristine from korea
Grabe yung yello parang nd ng bumyahe from pinas !!! super ka ma'am . Thank you
ilocus sur
"ma'am thank you always sa napaka polidong delivery always ! from 2021 up to present superb ka..."