2024
Bachelor of Elementary Education Major in General Content
Mandaue City College
ABOUT ME
Hi, I’m Dexter James Tubio, 24 — an all-around Virtual Assistant with a strong foundation in communication, organization, and customer support. I am a licensed professional teacher (BEED – General Content) and a former Amazon Customer Service Representative, where I gained hands-on experience handling inquiries, managing accounts, resolving concerns, and maintaining accurate records.
I specialize in appointment setting, admin tasks, and client support. I am detail-oriented, adaptable, and able to learn new tools quickly. My goal is to deliver consistent, high-quality support that helps businesses operate smoothly and stay organized.
My Skills and Competencies
Administrative & General VA Tasks
Communication & Support
Tools & Tech
Social Media Management
Data Entry / Web Researcher
Certificates
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My Experience and Education
2024
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2025
Amazon
(Customer Service Representative)
Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring a seamless shopping experience. Handle customer communication via phone, email, or chat, troubleshoot account and order concerns, and maintain high standards of accuracy and professionalism. Collaborate with team members to improve processes and contribute to overall customer satisfaction.
What can I do for you?
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Support (Voice/Chat/Email)
Delivering professional, friendly, and timely customer service, resolving concerns and maintaining client satisfaction.
Admin Support & Virtual Assistance
Provides administrative support to keep your operations organized, from document management to workflow coordination.