Undergraduate
Interior Design
University of San Carlos
More Info About Me
I am a detail-oriented and proactive BPO Representative for over four years, with a strong proficiency with several CRM tools, exceptional email communication & management skill, and experience with different Microsoft applications.
I have gained multiple awards for providing prompt customer support through voice and email communications.
If you hire me, you will get many services at one time investment.
Email Management
Microsoft Office 365 Apps
Email Management
Canva
Customer Service
Certificates
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My Experience and Education
2019
-
2023
Concentrix
(Customer Representative)
Provided prompt customer support with a professional, friendly, and patient attitude through voice and email communications.
Proactively memorized over 55 company products and services.
Trained 12 new hires on company-specific policies, procedures and compliance guidelines.
Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
Politely addressed any customers complaints, escalating to management when necessary.
My Services
Email Management & Communication
Demonstrated ability to leverage advanced features such as email filtering, tracking, and composition.