2011
Bachelor of Science in Business Administration major in Entrepreneurial Management
De La Salle University
Facts About Me
Hi! I'm Chai! I am Values-driven, a fast- learner, and action and goal-oriented. I am passionate and hard-working and I am always doing my best to accomplish my goals. I am motivated in what I do because I strive to learn more and develop my abilities and expertise.
I enjoy working individually as I am more productive and it gives me a sense of freedom, but working with a team is also great because it gives me an opportunity to learn more and also share my skills.
Professional Skills
Abilities that can help me succeed in my job
Social Media Manager
Data Entry
Content Creator
Customer Service
Certificates
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My Professional Timeline
June 2022
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Present
Freelance
(Social Media Manager)
Content Creation and Scheduling
● Develop and design posts, stories, and reels tailored to the client’s brand using tools like Canva or Adobe Creative Suite.
● Create a content calendar and schedule posts using tools such as Hootsuite, Buffer, or Meta Business Suite.
Community Management
● Monitor and respond to comments, messages, and inquiries on Facebook and Instagram to engage with the audience promptly.
● Manage customer feedback, address concerns, and foster a positive online community.
Analytics and Reporting
● Track post performance using Facebook Insights and Instagram Analytics.
● Analyze metrics like reach, engagement, and follower growth to assess the effectiveness of strategies and prepare regular performance reports for the client.
Campaign Management
● Plan and execute ad campaigns on Facebook and Instagram using Meta Ads Manager.
● A/B test ad creatives, monitor campaign performance, and adjust budgets to optimize results.
Trend Research and Strategy Development
● Stay updated on social media trends, algorithm changes, and industry best practices.
● Develop tailored strategies to increase brand visibility, follower growth, and audience engagement.
June 2022
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Present
Freelance
(General Virtual Assistant)
Email Management
● Organize and manage inboxes by responding to emails, flagging important messages, and filtering out spam.
● Draft, send, and follow up on professional correspondence as directed by the client.
Calendar and Appointment Scheduling
● Schedule meetings, appointments, and events while avoiding conflicts.
● Send reminders for important deadlines, meetings, or follow-ups.
Data Entry and Management
● Enter, update, and maintain data in spreadsheets, CRMs, or other platforms.
● Prepare reports or summaries based on data provided by the client.
Online Research
● Conduct research on topics such as market trends, potential clients, or competitor analysis.
● Compile findings into organized and easy-to-read summaries or presentations.
Administrative Support
● Create and format documents, presentations, or spreadsheets as needed.
● Manage file organization in cloud platforms like Google Drive, Dropbox, or OneDrive.
2018
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2022
Microsourcing Philippines
(Customer Service Advisor)
Assists clients with their inquiries, requests, and concerns regarding their order through email and chat. Checks if the order of the client was already completed and assists customers with their inquiries about products.
2017
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2018
Bolton International
(Marketing Engagement Specialist)
Writing blurbs and doing Inbound Marketing. Research for leads, possible clients and for article share. Manages the social media platforms of the company (Facebook, Twitter, Linkedin). Organize events using social media platforms.
2013
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2015
Amicassa Process Solutions Inc.
(Customer Relations Associate)
Assists clients with their requests, inquiries, and complaints regarding their unit/property, documents, and payments thru walk-in, phone, and email. Documentation of requirements for requests. Communicates and coordinates with the different internal departments
What I can offer
Services that I can offer with my skills and abilities
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service
Always assuring to provide the best customer service to have happy and satisfied customers
Content Creator
Only the best and creative outputs for your social media
Data Entry
Research and Lead Generation