2015
Associate in Computer Technology
Systems Technology Institute (STI College of Tarlac)
More Info About Me
Hi, my name is Catherine. I’m an experienced technical and sales representative, with a background as a trainer apprentice. With seven years of experience in the call center industry, I am an enthusiastic, self-motivated, and responsible individual. I am a mature team player who adapts well to challenging situations. I am also capable of working effectively both in a team environment and independently.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
CONCENTRIX
(Technical/Sales Support Representative)
Responding promptly to customers inquiries.
Acknowledging and resolving customer complaints.
Ensure customer satisfaction and provide professional customer support.
2017
-
2019
Sykes Inc
(Trainer Apprentice)
-Facilitates product related training to newly hired employees and upskilling tenured employees.
-Monitors progress evaluates trainee’s performance and effectively provides feedback.
-Submits to the client a written summary of what the week went.
2015
-
2016
Sykes Inc
(Technical Support Representative)
Technical Support Representative
Responding promptly to customers inquiries.
Acknowledging and resolving customer complaints.
Ensure customer satisfaction and provide professional customer support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.