Hi! I'm Pritchie Palma, affectionately known as Bree—a 27-year-old Medical Virtual Assistant from the Philippines. As a dedicated breadwinner, I approach my work with focus, discipline, and heart. I take pride in completing tasks with consistency and care, always striving to deliver results by the end of the day.
With a strong background in healthcare support, I specialize in both medical virtual assistance and data entry. My expertise includes handling administrative tasks such as appointment scheduling, insurance verification, patient communication, and managing electronic medical records. I also excel in accurate data entry and quality analysis, ensuring that all information is complete, well-organized, and compliant with healthcare standards.
I’m proactive, detail-oriented, and always eager to suggest improvements that support your workflow. Whether you need help streamlining medical admin tasks or maintaining data accuracy, I’m here to bring efficiency and reliability to your practice. Let’s work together to elevate your operations and lighten your load!
Batangas State University Main I
Anticipate and address patient concerns and anxieties with professionalism and warmth.
Respond to patient inquiries via phone, email, or text.
Comfort patients during distress or emergency situations through timely support.
Manage appointment scheduling and confirm bookings with accuracy.
Maintain and update patient personal and financial records in EMR systems.
Organize and file patient documents with attention to confidentiality.
Update patient accounts and ensure records are current and accurate.
Verify insurance coverage and follow up with providers or billing teams as needed.
Coordinate with pharmacies to address prescription concerns and call-in requests efficiently.
• Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
• Helps patients in distress by responding to emergencies.
• Scheduling patient's appointment
• Doing Outbound calls using Ring Central to patients, insurance providers and other medical provider facilities
• Collecting medical records
• Fulfilling patient orders like imaging tests, referrals, pre-authorization, and lab orders
• Monitoring the fax machine
• Data entry tasks
• Other tasks that the doctor assigned to do.
• Scheduling patient appointments.
• Managing patient records.
• Doing inbound and outbound phone calls and emails.
• Providing customer service.
• Data entry.
• Other administrative tasks as needed.
• Accurately input and update data into the company's database systems.
• Utilize data entry software and tools efficiently to maintain speed and accuracy.
• Conduct regular audits of data entries to identify discrepancies, errors, or inconsistencies.
• Develop and implement quality control procedures to enhance data accuracy.
• Generate regular reports on data accuracy and quality metrics.
• Maintain comprehensive documentation of data entry processes and quality control protocols.
• Collaborate with team members to update and improve standard operating procedures.
Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
Scheduling, documentation, and patient support – streamlines healthcare admin, ensuring efficient operations.
Accurate data input and ensuring data integrity, compliance, and error detection for efficient processes.
