2024
Bachelor of Arts in Political Science
University of the Cordilleras
Dynamic and adaptive high-performing virtual assistant
Hello, I'm April, a versatile professional with extensive experience in customer service, lead generation, data entry, healthcare, and education. I am eager to leverage my skills as a Virtual Assistant.
My diverse background has equipped me with a proven track record of delivering exceptional service by managing inquiries and resolving issues across various communication channels, including phone, email, and chat. I have experience conducting outbound calls to assess client needs and providing accurate information while diligently maintaining CRM records. I am also skilled in lead generation, effectively identifying and qualifying potential clients to support business growth. Furthermore, my strong data entry skills ensure the accurate and timely input of information into databases.
I invite you to reach out today so we can discuss how I can customize my services to align perfectly with your specific needs.
My Skills and Competencies
Data Entry
Proactive Executive Virtual Assistant
Online Bookkeeper
Lead Generation
Customer Service
Appointment Setter
Certificates
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My Experience and Education
2024
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2024
Freelancer
(Data Entry Specialist)
Inventory In-Charge for an ESL company responsible for managing and overseeing the inventory of materials, resources, and incentives related to teacher performance and engagement in the English language teaching program.
2024
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2024
Freelancer
(Lead Generator - trainee (PROVA PH))
I completed a virtual assistant training program, during which my mentor assigned me the task of compiling a comprehensive list of the top 30 CEOs worldwide, including their names, websites, social media links, email addresses, company names, and addresses. I organized and inputted this data into Excel spreadsheets and CRMs like HubSpot.
2018
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2019
Sitel Baguio
(Customer service representative)
This role involves delivering excellent passenger service by handling inquiries, resolving travel issues, and managing customer interactions via phone, email, and chat. It also includes assisting with flight bookings and guiding customers through schedule changes, cancellations, and ticketing.
2019
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2021
LinkPro Business Solutions
(Call center Agent, Outbound Sales)
Connect with individuals through outbound calls to assess their healthcare needs and deliver accurate information on coverage, eligibility, and enrollment processes while scheduling appointments with licensed agents. This also includes gathering client information, following up on inquiries, and recording all interactions in the company’s CRM system.
2021
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2023
51talk
(Home Based Online ESL Teacher)
Responsible for delivering high-quality English language instruction to non-native speakers in a virtual learning environment. The primary goal is to help students improve their proficiency in speaking, listening, reading, and writing through engaging, tailored lessons that cater to their diverse learning styles and proficiency levels.
My Services
Customer Service
Responding to customer inquiries, delivering support, resolving issues, and performing other related tasks.
Virtual Administrative Assistant
Provides administrative support to clients, using various software and tools, such as Microsoft Office, Google Workspace
Online bookkeeper
Responsible for preparing, tracking, and organizing all financial transactions.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generator
Conduct lead generation, prospecting and qualifying potential new clients for a business.
Appointment Setter
Creating new business opportunities by setting up appointments with potential clients through appointment marketing.