2019
Bachelor of Science in Hospitality Management
Negros Oriental State University
More Info About Me
I graduated Bachelor of Science in Hospitality Management in 2019 at Negros Oriental State University. In the same year, I had my Flight Attendant Training/Aviation Course at Frontier Aviation Academy.
I already have some experience in dealing with people and office setting. In fact, I had a part time job as a Customer Service Representative (Inbound and Outbound Calls) in 2017 for almost a year. In 2019, I worked as an Email/Chat Support Agent for a year. In addition, during my college years, I was a Brand Ambassador (part-time work) wherein my job was to market/sell some well-known brands.
I excel most when it comes to answering questions of the customers since I had a lot of experience about that. I can also handle social media postings, customer service e-mails and do online research.
I am flexible, quick to pick up new skills and eager to learn from others. I'm keen to work for a company with a great reputation and high profile like your company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
August 2019
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August 202
ECE Contact Centers-Dumaguete
(Email/Chat Support Agent)
Prompt chat and email to customers.
Document each customer's questions or problems as well as the resulting answer or solution.
Develop customer service solutions.
Maintain service level.
May 2017
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May 2018
Qualfon Dumaguete
(Customer Service Representative)
Answer incoming calls and address to customer's problems and provides solution.
Recognize, document and alert the management team of trends in customer calls.
Document all call information according to standard operating procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.