2017
Bachelor of Technical Teacher Education
Marikina Polytechnic College
More Info About Me
Hi, I’m Angel — a 28-year-old graduate of Bachelor of Technical Teacher Education, major in Food and Service Management, with over 5 years of professional experience in customer service, administration, and sales operations.
In my previous role as a Pharmacy Cashier at one of the Philippines’ leading pharmaceutical companies, I developed strong skills in multitasking, data handling, and client communication. I handled POS systems, managed various payment methods, responded to customer inquiries both in person and remotely, and prepared daily sales reports and inventory updates — all with accuracy and attention to detail.
Now, I am looking to bring my organizational skills, customer support expertise, and dedicated work ethic into the world of virtual assistance. I am highly motivated, tech-savvy, and eager to learn new tools and processes to help clients manage their workload and grow their businesses. My goal is to contribute to a productive remote team while continuing to grow personally and professionally.
Let’s work together to bring your vision to life.
My Skills and Competencies
File Management
Emailing
Customer Service
Microsoft Excel
Social Media Management
Data Entry
Certificates
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My Experience and Education
2020
-
2024
MERCURY DRUG CORPORATION
(Cashier)
*Transaction Management and POS Operation
- I am responsible for processing transactions, I am effectively operated the Point of Sale (POS) system, ensuring every customer’s purchase was completed accurately and efficiently.
*Prescription Verification and Attention to Detail
- I work to support our pharmacy assistants, I read prescriptions "from top to bottom" and spot any potential discrepancies (e.g., dosage errors, wrong medication), it was essential for preventing errors. This attention to detail helped prevent serious issues such as incorrect medications being given to patients.
*Multitasking and Customer Service Excellence
- In addition to processing transactions, you balanced assisting multiple customers, maintaining a high level of service at all times.
* Administrative and Reporting Duties
- I prepared daily and monthly reports, analyzing sales data and identifying trends. My organizational skills and ability to meet deadlines in this area would have contributed to the efficiency of the entire pharmacy.
* Communication and Customer Support
- I handled customer inquiries via phone and email, addressing any questions about products and services.
* Contributing to Strategic Planning
- By preparing reports on store performance, I was able to contribute valuable insights to the pharmacy team’s strategic planning efforts.
My role as a pharmacy cashier equipped me with a wide array of valuable skills. I didn’t just focus on the transactional aspect but i also played an active part in the operational, administrative, and customer service sides of the pharmacy. By combining attention to detail with strong communication skills, a customer-focused attitude, and a knack for administrative tasks, I contributed to the overall smooth functioning of the pharmacy.
2018
-
2019
CUSTOMER FRONTLINE SOLUTION (Smart Communication Inc.)
(Inventory Officer/Cashier)
*Managed inventory processes, ensuring accurate stock levels and timely replenishment.
*Handled cash, card, cheque, and online transactions with precision and accountability.
*Assisted customers with account inquiries, online subscriptions, and service concerns.
*Processed and monitored corporate billing accounts, maintaining accuracy and confidentiality.
*Delivered excellent customer service, supporting front desk operations and ensuring client satisfaction.
Key Skills: Inventory Management · Billing & Transactions · Customer Service · Account Handling · Attention to Detail
2017
-
2018
KUYA J RESTAURANT (Casual Dining)
(Server/Cashier)
*Provided high-quality customer service by welcoming guests, taking orders, and ensuring a pleasant dining experience.
*Served food and beverages promptly and accurately.
*Cleared tables and maintained cleanliness in the dining area.
*Operated the POS system for order entry and payment processing.
*Handled cash and card transactions efficiently and accurately.
Key Skills: Customer Service · POS Operation · Order Management · Cash Handling · Table Service · Cleanliness & Organization
2015
-
2016
PAPAJEKS RESTO BAR
(Server/Dining Crew)
*Provided high-quality customer service by welcoming guests, taking orders, and ensuring a pleasant dining experience.
*Served food and beverages promptly and accurately.
*Cleared tables and maintained cleanliness in the dining area.
*Operated the POS system for order entry and payment processing.
*Handled cash and card transactions efficiently and accurately.
Key Skills: Customer Service · POS Operation · Order Management · Cash Handling · Table Service · Cleanliness & Organization
My Services
SOCIAL MEDIA MANAGEMENT
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
DATA ENTRY / WEB RESEARCHER
Search the Internet for information on a wide variety of topics.
BOOKKEEPER
Precision in financial records, expert in financial records, meticulous reconciliations, and precise transactions.
ADMINISTRATIVE SKILLS
Email management and organization, Calendar management and scheduling, Data entry and spreadsheet management
ORGANIZATION AND TIME MANAGEMENT
Task and project management, Prioritizing tasks and deadlines, Creating and maintaining to-do lists