2018
DEL Extramural Course in Spanish
University of the Philippines
More Info About Me
Detail-oriented and compassionate bilingual (Spanish-English) professional with a strong background in customer service and administrative support, I help clients and customers experience high-quality support to achieve business objectives.
My Skills and Competencies
Medical Virtual Assistant
Data Entry
Virtual Assistant
Customer Service Rep
Bilingual Spanish
Certificates
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My Experience and Education
2022
-
2025
Valor Global Philippines
(Medical Billing Representative – Bilingual Spanish)
Took inbound calls and completed outbound calls to assist patients with billing concerns; took insurance information and sent claims to insurance; assisted with processing payments
2020
-
2021
FIS Global Solutions Philippines
(Customer Service Associate II – Bilingual Spanish)
Received inbound calls from customers; provided assistance with prepaid card inquiries and concerns
2019
-
2020
Nowcom Global Services (Phils.)
(Customer Service Associate II – Bilingual Spanish)
Received inbound calls from customers; assisted with payment processing and loan account inquiries and concerns
2006
-
2019
Maersk Global Service Centres (Phils.) Ltd.
(Technical Support / Documentation Associate)
Guided customers in navigating the company's website to place a booking via chat and email; assisted with shipping concerns / Processed bills of ladings with adherence to import and export requirements and procedures
My Services
Customer Service Rep
I help clients and customers experience high-quality support to achieve business objectives.
Certified General VA
I help clients and customers with email handling, calendar management and administrative tasks.
Bilingual Spanish-English
Me encanta communicar en Español!
Data Entry
I help businesses to accurately and efficiently input, update, and manage information into computer systems/databases.
Medical Virtual Assistant
I help patients and medical providers with scheduling appointments, handling correspondence, and managing records.