2019
BS in Tourism Management
Calamba Doctors’ College
More Info About Me
My name is Amethyst Ubay, 24, and I currently live in Manilla, Philippines. I graduated from Calamba Doctors' College in 2019 with a Bachelor's degree in Tourism Management. After I graduate, I decided to go into the BPO industry to strengthen my communication and confidence. I've spent roughly 4 years as a customer service specialist and 6 months as a Virtual Assistant.
I want to move to a freelance world not only for my career advancement, but also to share the knowledge and skills I have gained to help you grow your business, so we can be more successful and be stronger as professionals.
My Skills and Competencies
Customer Service
Video Editor
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
September 2022
-
March 2023
NYFW
(Virtual Assistant)
- managing client's email account
- answer inquiries via email and call
- handling disputes and invoice
-data entry work
-lead zoom video conference
March 2022
-
Dec 2022
IQOR PHILIPPINES (T-mobile)
(Specialist)
(TELCO ACCOUNT)
- advise customer about ongoing promotions, promote products, sales
- troubleshoot device, provide resolutions
- assisting customers via call and email with their inquiries about the order they purchase online
- provide exceptional service and experience
July 2019
-
Feb 2022
TELEPERFORMANCE (Sprint and Expedia)
(Customer Service)
(TELCO ACCOUNT)
- handling inbound and outbound calls (international account)
- troubleshoot device, provide credits if applicable
- assisting customers via call and email with their inquiries about monthly plan and other complaints
(TRAVEL ACCOUNT)
- make bookings (flight, hotels, car, and activity)
- provide info on customs regulation, required papers (passport, visa, and weather condition advisory)
- have knowledge in processing exchange, airline schedule change, redeem future travel credit, and MCO
- assist through call and chat
- GDS/SABRE/AMADEUS (tools) trained
(FINANCIAL ACCOUNT)
- verify transaction on their card
- educate customers how to use their membership credit
- provide financial advice and match financial products with customer’s needs to foster profitable relationship
- selling a wide variety of financial products and services
My Services
Customer Service
dealing with customer complaints, providing resolutions, and educating about the products and services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.