2010
Bachelor of Science in Information Technology
University of Eastern Philippines
Your Success Partner
I get a lot of joy from helping others reach their goals and being a part of their success.
I'm also a big believer in always learning and growing. Growing up in a small town, it taught me the value of community and staying grounded. I love whether going through hiking in the mountains or diving into a new book.
I’m passionate about personal growth and believe in taking small steps every day towards becoming a better version of myself. My curiosity and eagerness to learn help me adapt quickly, which is so important in a fast-paced environment.
Office Generalist
Ecommerce Customer Service
E-commerce (CSR)
Office Generalist
Outreach Influencer
Customer Service Professional
Certificates
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My Experience and Education
2023
-
2024
Standard Goods LLC
(TikTok Outreach Affiliate Assistant)
Influencer Outreach: Identifying, contacting, and building relationships with TikTok influencers to collaborate on
campaigns.
Affiliate Management: Coordinating with affiliate partners, managing affiliate accounts, and ensuring smooth operation of affiliate marketing programs.
Campaign Coordination: Assisting in the planning, execution, and monitoring of influencer marketing campaigns
and affiliate promotions.
Content Creation Support: Helping in the creation and scheduling of engaging content, including video posts and
descriptions for TikTok Shop.
Performance Tracking: Monitoring and analyzing the performance of influencer and affiliate campaigns using
various metrics and tools.
Administrative Duties: Handling administrative tasks related to influencer contracts, campaign schedules, and
communication.
Problem Resolution: Addressing any issues or concerns raised by influencers or affiliates and finding effective
solutions.
Database Management: Maintaining a database of influencer and affiliate contacts, tracking interactions, and
updating records as needed.
2021
-
2023
PMGBC
(E-Commerce CSR/Tiktok Outreach)
Reaching out to customers about their low star rating reviews via Email.
Promptly responded to their queries professionally.
Process refunds and replacements.
Maintaining store star ratings.
Proactive recommends new processes to the client for cost and wise process efficiency.
Collaborate with other development teams.
TIKTOK REACH OUT INFLUENCER
Reaching out to 300-500 Tiktok Influencers daily using the Tiktok Seller Centre.
2015
-
2021
BPO
(Customer Service Representative)
Manage large amounts of incoming phone calls, handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Take the extra mile to engage customers.
Retaining customer loyalty.
As an SME, made immediate, effective, and considerate decisions under pressure.
Made sure that all trainees were aligned with the products and processes to deliver excellent performance to the client
2011
-
2015
Security Office
(Office Generalist)
HR Assistant
Compile and update employee records (hard and soft copies).
Coordinate HR projects (meetings, training, surveys, etc) and take minutes.
Properly handle complaints and grievance procedures.
Assist our recruiters in sourcing candidates, updating our database, and administering examinations.
Assist in the organizing of recruitment events/bazaar, and attend them to facilitate their success
Administrative Assistant
Act as the point of contact for internal and external clients
Develop and maintain a filing system, and manage contact lists
Provide general support to employees, clients and visitors.
Handle and liase with the CEO requests and queries.
Travel arrangement to the CEO, and other adhoc.
Marketing Officer
Preparation of proposals and bidding documentation.
Maintain and update mandated government and company files.
Attend bidding or proposal meetings with the prospective clients.
2010
-
2011
Education
(Computer Teacher)
- Conducted research, prepared lectures, solved problems, and identified solutions with students
- Oversaw and placed testing for students
- Developed curricula and course material that can be used across some platforms, and can be used for future reference.
My Services
Office Generalist
Helps you with clerical and organizational tasks.
E-commerce (CSR)
As an After-Sales Support Seller on Amazon. I make sure of the high star rating of the brand/store.
TikTok Influencer Outreach Assistant
I built and maintained strong relationships with influencers in my previous role, significantly boosting engagement, tru
Customer Service Professional
Customer centered
Testimonials
TikTok Reachout Affiliate Assistant
Overall, I highly recommend Al Raga. Her expertise, reliability, and commitment to
quality make them a valuable asset to any project
Edward Wong
Social Media Outreach Operation Manager
E-commerce (Critical Review)
Versatile, skillful, prompt, and trustworthy. Capable of handling multiple tasks simultaneously and is
an effective communicator. Well-versed in the tools used to perform her tasks. Responds promptly
to customers which makes the turnaround time as short as possible. Can be trusted with the tasks
that are assigned to her. She was a team member that requires minimal supervision since all of her
tasks are done properly and skillfully. Though there were days when her silence and stoicism slightly
affect the working environment, by making the people around her think that she was having a bad
day; nonetheless, all tasks and objectives were attained and skillfully achieved.
Reniel O.
E-Commerce Supervisor