2013
Bachelor in Elementary Education
Osmeña Colleges
My Skills and Competencies
Customer Service
Social Media Management
Real Estate Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2018
-
2023
Department of Education
(Teacher II)
- Teach pupils the English language.
- Creates video presentations in Canva and PowerPoint.
- Writes lesson plans in Word Processing Software.
- Making grading sheets in Excel spreadsheet
2013
-
2015
Convergys
(Customer Service Representative)
DirecTV
- Handle customer service calls ranging from billing and payments to plan changes and upgrades.
- Remain proficient in all the billing, rate plan, and feature matters.
- Offer solutions and resolve issues.
- Work to transition each call to a sales opportunity with a consultative approach to customers’ needs to deliver personalized recommendations of DIRECTV products and services.
Amazon.com
Delivers timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package; ordering online; offering a refund; returning an item; assisting customers in expediting orders, and correcting post-sale problems. Interacts directly with customers via phone and effectively solves every concern.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Expert
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms