2018
Bachelor of Science in Tourism Management
Liceo de Cagayan University
More Info About Me
Enthusiastic and highly motivated with confidence in providing excellent customer service honed through 3 years of working in a BPO company, where strong communication skills are necessary. Has great attention to detail and high regard for finding solutions to problems.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2020
-
2022
Sykes Asia Inc.
(Quality Analyst)
• Reviews transactions of 50+ agents and grades them based on how well they had followed the process, conversed with the customers and showed satisfying customer service.
• Sent weekly and monthly performance reports to partner team leaders and partner clusters.
• Facilitated team huddles, individual coaching, and cluster calibrations.
• Deliberate with the team for process improvements and give suggestions to the client.
2019
-
2020
Sykes Asia Inc.
(Customer Service Representative)
• Has a firm grasp on empathizing whilst maintaining a friendly approach to customers in supporting chats, inbound and outbound calls, and emails.
• Providing quick and best resolutions to every customer with satisfaction as the main priority, whilst following the rules and processes of the company.
2018
-
2018
Limketkai Luxe Hotel
(Front Office Associate)
• Confidently welcomes guests and assists them through their check-in and check-out.
• Help with inquiries and booking reservations did face to face or on call.
• Be approachable and friendly in dealing with any situation whilst maintaining a calm composure.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.