Hi, I’m Zwetha Mariz, a dedicated and detail-oriented Virtual Assistant based in the Philippines. I specialize in supporting small business owners and professionals who need reliable administrative help so they can reclaim their time and scale efficiently.
I believe in working smarter — not harder. With a strong background in Customer Service operations, I bring a unique perspective on organization, communication, and project management.
Lyceum of the Philippines University Manila
Interacting with customers and other stakeholders via the company’s social media accounts
Analyzing the company’s digital marketing plan and social media strategy and identifying
strategic weaknesses and making recommendations for improvements
Responsible for developing and executing social media strategies to promote properties and build a brand's online presence.
Answer inbound calls from IHG guests, assist guests with reservations and other hotel-related inquiries.
responsible for handling incoming inquiries, making and modifying reservations, and providing exceptional customer service to maximize revenue and ensure a smooth guest experience. They act as a brand champion, offering travel advice and solutions while promoting the company's products and services.
Provide sequence of services for all Test Takers. Partners with all operation support teams to further assist test-takers in the event of Tech Issues or any other issue that prevents the ability to take the exam.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
I create content to help your account grow and bring more awareness to your company.
