2015
BS in Business Administration, Major in Operations Management
Dr. Yanga’s Colleges, Inc.
More Info About Me
I have a solid background in the BPO industry since 2016, primarily focusing on technical support roles. Currently, I excel as a real-time specialist in workforce management, leveraging my extensive experience for effective operational optimization.
My Skills and Competencies
E-Commerce
Data Entry
Certificates
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My Experience and Education
2023
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2023
ProVA Philippines
(Data Entry - Trainee)
I am a skilled Data Encoder with comprehensive training under ProVA Philippines. Mentored by seasoned professionals, I have gained proficiency in data entry, ensuring accuracy and efficiency. My mentor's guidance equipped me with the knowledge and attention to detail necessary for the role, making me a valuable asset in data management.
2020
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2023
TTEC Philippines
(Real Time Specialist for Workforce Management)
Ensures real-time monitoring of agents' attendance, customizing interval reports to meet client specifications, and strategically adjusts and plans agents' schedules for upcoming dates.
2019
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2020
TTEC Philippines
(Technical Support Representative, Ingenico Australia)
Assists Australian small business owners in optimizing their operations with Ingenico POS devices. Offers remote troubleshooting support via phone and coordinates on-site visits by field technicians when issues require hands-on resolution.
2018
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2018
Transcom Worldwide
(Back-up Trainer, Samsung Australia)
Delivers targeted training sessions for new hires, focusing on a range of Samsung appliances such as washing machines, refrigerators, air conditioners, ovens, and vacuum cleaners.
My Services
Data Entry / Web Researcher
Enters and organizes data, conducts online research for accurate information.