2014
Bachelor of Science in Information Technology
National College of Science & Technology
Hi I'm Zenn
I'm a fur parent of 3 dogs and 3 cats. I started working in the BPO industry year 2014 with different roles and workloads. Given my years of experience in the industry, I managed to gain expertise in back-office jobs that helped me a lot in terms of being keen on details and finishing my work on time.
My goal is to help businesses establish a strong social media presence and connect with their target audience. I have the expertise to develop and execute social media strategies that drive engagement, build brand awareness, and increase conversions. Whether it's creating compelling content, running social media ads, or monitoring social media metrics, I am committed to helping businesses achieve their social media objectives.
Aside from being a Social Media Manager, you can also entrust me with your admin tasks. I offer my help to business owners by providing personalized assistance to lighten their Load and Free your Time.
Social Media Manager
Personal Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2023
Cognizant Technology Solutions Ph
(Senior Process Executive (Social Media Content Moderator))
- Review user reports regarding website content.
- Understand Client Policies and Guidelines.
- Conduct online content classification, categorization and make decisions according to the defined Policies and Procedures.
- Monthly & bi-weekly reports
2019
-
2019
Emilio Aguinaldo Hospital
(Administrative Staff)
- Receiving and verifying accuracy and completeness of documents for Philhealth insurance benefits claims. - Answering calls from different department
- Appointment Setting
- Accurate Billing deductions to all patients.
- Data Management
- Calendar Management
2016
-
2018
TaskUs PH
(Email Support Representative)
- Addressed customer service inquiries in a timely manner.
- Achieved a customer satisfaction rating of 98%.
- Provided input in improving internal processes.
- Analyzation and checking of the items return process, payment transaction.
2014
-
2015
Ocwen Business Solution
(Imaging Associate)
Verifying and categorizing different types of client's Mortgage data.
Social Media Expert
Personal Virtual Assistant
Data Entry Specialist Encoder
Lead Generator/Encoder
Personal Virtual Assistant
Calendar Management/Email Management/Data Management/Travel arrangements. Service and Support: Customer service
Social Media Manager
Content Creation and Management/Content scheduling/Graphic Design/Engagement/Planning digital campaigns