2012
Associate Degree in Computer Technology
STI – General Santos City
Get to know me better
hello! My name is Xhermie Joy Tupas and I am a versatile professional with experience in filing clerk, customer service, and administration roles. Welcome to my portfolio!
I have always been detail-oriented and organized, which led me to pursue a career in administration. Over the past 2 years, I have gained valuable experience working as a filing clerk, where I developed strong organizational skills and a keen eye for accuracy. I have successfully managed large volumes of documents, ensuring they are properly filed, indexed, and easily retrievable. My attention to detail and ability to maintain confidentiality have been instrumental in maintaining efficient and organized filing systems.
In addition to my filing clerk experience, I have also worked in customer service roles, where I have honed my communication and problem-solving skills. I genuinely enjoy interacting with customers, listening to their needs, and providing them with excellent service. I have experience handling customer inquiries, resolving complaints, and ensuring customer satisfaction. My friendly and professional demeanor, coupled with my ability to remain calm under pressure, have contributed to positive customer experiences.
Furthermore, I have a solid background in administration, having supported various departments with tasks such as data entry, scheduling appointments, and coordinating meetings. I am proficient in using Microsoft Office Suite, including Word, Excel, and Outlook, and have a strong ability to prioritize tasks and meet deadlines. My strong organizational skills, attention to detail, and ability to multitask have allowed me to effectively manage administrative responsibilities and contribute to the smooth operation of the office.
I am a proactive learner and always strive to enhance my skills and knowledge. I am open to new challenges and enjoy taking on responsibilities that allow me to grow both personally and professionally.
Outside of work, I enjoy staying active by participating in outdoor activities such as hiking and playing sports. These activities help me maintain a healthy work-life balance and keep me energized and focused in my professional endeavors.
Thank you for visiting my portfolio! I hope you find my experience and skills relevant to your needs. If you have any questions or would like to discuss potential opportunities, please feel free to reach out. I look forward to connecting with you.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Editor
Administrative Virtual Assistant
Customer Support
E-commerce Assistant
Research Assistant
Travel Orginator
Personal Assitant
Certificates
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My Experience and Education
January 2024
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March 2024
Amazon
(Product lister/Dropshipping)
Responsible for accurately and efficiently listing products for sale across various online platforms.
Creates listings for products sold online.
September 2023
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October 2023
Dynamic Labor LLC
(freelancer)
• Virtual Assistant: Freelance virtual assistants provide administrative support to clients remotely. They handle tasks such as managing emails, scheduling appointments, making travel arrangements, conducting research, and other administrative duties as required by the client.
February 2023
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May 2023
MandX Shop
(Freelancer)
Finding reliable suppliers and building relationships with them to ensure timely delivery of goods to customers.
Processing orders and ensuring accurate fulfillment.
Monitoring trends and market demands to adjust product offerings and pricing strategies.
Continuously evolving business strategies to stay competitive in the drop shipping market.
April 2021
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April 2023
ALSA APOLLO KITCHEN INDUSTRY
(Filing clerk)
• Sort and categorize various documents, such as invoices, purchase orders, contracts, and employee records.
• File documents in designated locations according to established filing systems, such as alphabetical, numerical, or chronological order.
• Ensure accuracy and completeness of all filed documents and records.
• Assist with document retention and disposal processes, following company policies and legal requirements.
• Collaborate with other departments to provide support and assistance with filing and record-keeping needs.
• Assist with document retention and disposal processes, following company policies and legal requirements.
• Collaborate with other departments to provide support and assistance with filing and record-keeping needs.
• Maintain a clean and organized filing area, ensuring that files are properly labeled and stored.
• Assist with document retention and disposal processes, following company policies and legal requirements.
• Collaborate with other departments to provide support and assistance with filing and record-keeping needs.
• Maintain a clean and organized filing area, ensuring that files are properly labeled and stored
• Assist with document retention and disposal processes, following company policies and legal requirements.
• Collaborate with other departments to provide support and assistance with filing and record-keeping needs.
• Maintain a clean and organized filing area, ensuring that files are properly labeled and stored
• Maintain a clean and organized filing area, ensuring that files are properly labeled and stored.
May 2020
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January 2021
4ALL CLEANING COMPANY
(Administrative assistant)
• Perform general administrative duties such as answering phone calls, responding to emails, and managing calendars
• Organize and maintain files and records, both physical and electronic
• Prepare and distribute correspondence, memos, and reports
• Coordinate and schedule meetings, appointments, and travel arrangements
• Assist in the preparation of presentations and documents for meetings
• Manage office supplies and inventory, and order new supplies as needed
• Greet and assist visitors and clients, and direct them to the appropriate individuals or departments
• Process and distribute incoming and outgoing mail and packages
• Maintain confidentiality and handle sensitive information with discretion
• Collaborate with other team members and departments to ensure smooth operations
July 2018
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June 2020
PHARAOS FASHION
(Sales Representative)
• Identifying and prospecting potential customers or clients.
• Building and maintaining relationships with existing customers.
• Conducting sales presentations and product demonstrations.
• Negotiating and closing sales deals.
• Meeting or exceeding sales targets and quotas.
• Providing excellent customer service and addressing customer inquiries or concerns.
• Keeping up-to-date with product knowledge and industry trends.
• Collaborating with the sales team and other departments to achieve sales goals.
• Generating sales reports and analyzing sales data.
• Participating in sales meetings, conferences, and trade shows to promote products or services.
• Staying informed about competitors' products and pricing.
• Developing and implementing sales strategies to increase market share.
• Providing feedback to management on customer needs and market trends.
• Maintaining accurate and up-to-date customer records and sales activity logs.
• Continuously improving sales skills and staying updated on sales techniques.
My Services
Photo Editor and Video Editor
Cut together film clips, add digital effects, and make other essential technical changes to video files.
E-commerce
Providing free and useful information to your audience , attracting potential customers to your website .
Lead Generation Virtual Assistant
Good communication skills, evaluation skills, and understanding of the modern consumer.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.