2022
Computer Science
Arellano University
About Me
Hello there! I'm Xam, a Computer Science graduate from Arellano University, proudly donning my cap in October 2022. My journey has led me to aspire to become a proficient virtual assistant. With a strong foundation in my field, I'm poised to bring flexibility, reliability, and exceptional time management skills to any task. Enthusiasm drives me, and I am a self-motivated individual with an unyielding commitment to reliability and responsibility. I approach challenges with a mature and adaptable mindset, consistently finding ways to excel. Whether it's collaborating seamlessly within a team or taking the initiative independently, I've honed the art of productive contribution. My background as a customer service representative for 6 years has equipped me with a keen ability to address concerns and deliver effective solutions. I'm no stranger to the art of customer satisfaction. When I'm not immersed in the world of virtual assistance, I find solace and joy in the realm of online games. It's not just a hobby; it's a way to unwind and engage my strategic thinking skills. So, whether it's providing top-notch virtual assistance or achieving high scores in the gaming world, I'm Xam — dedicated, adaptable, and always eager to tackle what lies ahead.
My Skills and Competencies
Data Entry
Email Support Representative
Chat Support Representative
Canva
Certificates
My Experience and Education
2024
-
2025
Neusoft
(Subject Matter Expert)
I provided forward-thinking email support that resolved customer concerns and proactively addressed their needs, offering personalized advice and expertly maintaining records to ensure a positive experience.
2020
-
2024
Neusoft
(Chat Support Representative)
I managed comprehensive customer support, handling a wide range of inquiries, analyzing customer data for product reports, and providing expert advice to ensure satisfaction and maintain accurate records.
2018
-
2018
CASI Research
(Lead Generation Agent)
I provided proactive support to both internal and external customers by calling potential clients, setting appointments for product experts, and ensuring customer satisfaction through effective, forward-thinking problem resolution.
My Services
Email Support Representative
I deliver clear, comprehensive solutions and build trust with every message, ensuring customer satisfaction.
Chat Support Representative
I provide fast, friendly chat support. Focus on clear communication and empathetic problem-solving for every customer.
Data Entry / Web Researcher
Accurate and efficient data input and management for organization.