2022
Computer Science
Arellano University
More Info About Me
Hello there! I'm Xam, a Computer Science graduate from Arellano University, proudly donning my cap in October 2022. My journey has led me to aspire to become a proficient virtual assistant. With a strong foundation in my field, I'm poised to bring flexibility, reliability, and exceptional time management skills to any task. Enthusiasm drives me, and I am a self-motivated individual with an unyielding commitment to reliability and responsibility. I approach challenges with a mature and adaptable mindset, consistently finding ways to excel. Whether it's collaborating seamlessly within a team or taking the initiative independently, I've honed the art of productive contribution. My background as a customer service representative for nearly four years has equipped me with a keen ability to address concerns and deliver effective solutions. I'm no stranger to the art of customer satisfaction. When I'm not immersed in the world of virtual assistance, I find solace and joy in the realm of online games. It's not just a hobby; it's a way to unwind and engage my strategic thinking skills. So, whether it's providing top-notch virtual assistance or achieving high scores in the gaming world, I'm Xam — dedicated, adaptable, and always eager to tackle what lies ahead.
My Skills and Competencies
Data Entry
Customer Service
Canva
Certificates
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My Experience and Education
2020
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2024
Neusoft
(Customer Service Representative)
Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Collected and analyzed customer information to prepare product or service reports.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details
2018
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2018
CASI Research
(Lead Generation Agent)
• Calling possible clients and setting appointments for our expert to explain our product.
• Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers
My Services
Customer Service Representative
Provide instant, helpful assistance and resolve customer inquiries through chat for exceptional service.
Data Entry / Web Researcher
Accurate and efficient data input and management for organization.