William Mae Estrera

General Virtual Assistant
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CONTACT INFORMATION
  • +63 966 075 7866
    •
  • estrera.williammae@gmail. com
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  • Consolacion, Cebu
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SKILLS

Proficiency in Sheets / Excels

Lead Generation

Customer Service

Time and detail oriented

Data Entry

Certification

General Virtual Assistant 2023

Social Media Management 2024

Medical Virtual Assistant 2024

Lead Generation Specialist 2024

Education

2023

UNIVERSITY OF CEBU - BANILAD
Bachelor of Science in Business Administration - Marketing
Experiences
(February 2024 - Present)

GENERAL VIRTUAL ASSISTANT

KPK Auto Detailing
Scheduling, confirming, and follow-up appointments
Outbound calls, emails, texts to leads
Invoice preparation
(January 2024 - May 2024)

SOCIAL MEDIA REPRESENTATIVE

KAPLA Fitness
LinkedIn prospecting
Outbound messaging on Instagram
Instagram interaction, like, and comment
(March 2022 - February 2024)

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
Handles high-volume calls and answers providers inquiries about ICD-10 and CPT codes for benefits, claims, appeals, authorizations, and predeterminations, with an average of 40 calls a day
(June 2021 -January 2022)

CUSTOMER SERVICE REPRESENTATIVE

TELETECH
Generate at least $500 sales a day
Provides basic technical support
Process internet, phone and cable services installation, and change of ownershipy