2013
Bachelor of Science in Business Administration Major in Business Administration
University of Perpetual
More Info About Me
Hi, there! I'm Verna Liza Marce. You can call me Vern. I'm 31 years old and currently residing in the City of Biñan, Laguna, Philippines. I can say I'm a person with strong interpersonal skills and have the ability to get along well with people. I have more than 2 years experience in BPO industry as a Customer Service Representative. I've handled 4 different accounts in the past, among which are TeleCom, Satellite TV, Medical Insurance and Dental Insurance industries. I have completed General Virtual Assistant Trainings and that includes Social Media Management, Facebook Ads Management, Appointment Setting, Cold Calling and some admin tasks. I have maintained several Facebook Business Pages in the past mostly on tasks of analyzing, creating and publishing Facebook contents. I helped my clients promote their business by doing an organic advertising.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
2017
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2018
The Locale Ice Creamery
(Social Media Manager)
Interact with customers. Managing business page. Identifying trends in customer interactions and planning digital campaigns to build community online.
2020
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2021
Hello Gorilla
(Virtual Assistant)
Scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. Manage the CEO's calendar (including scheduling meetings).
May 2020
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September 2020
Sabrina's Homemade Goodies
(Social Media Manager)
Developing and implementing marketing strategies for a business's social media site. Interact with customers. Doing some Facebook contents.
2014
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2014
Convergys, Inc.
(Customer Service Representative)
Answer general queries and fix any developing problems that our customer accounts may confront with accuracy and efficiency.
April 2021
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February 2022
Betaine PH
(Customer Care Representative)
Worked for a Dental Insurance. Interact with providers and explain the dental benefits of their patients. Check the history and submitting the claim for reprocessing. Process payment. Locate the nearest provider and change the patient's preferred primary care dentist.
May 2015
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December 2015
Expert Global Solution Inc.
(Customer Care Representative)
Worked for a Medical Insurance Account. Respond to patient's inquiries by phone. Confirm insurance coverage and process medical claims. Protect patient from paying the full cost of medical services when they are sick.
June 2013
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February 2014
Teleperformance Sucat
(Customer Care Representative)
Worked in a Telcom Account as a CSR. We're building great relationship with our customers by giving them quality products and services. It is important that when a customer gets a good brand experience, effective and efficient customer care, they are more likely to stay connected with the company.
May 2015
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February
Miel's Cookie Story
(Social Media Manager)
I managed their Facebook Page. I interact with customers and I also create contents for their social media platforms. I'm also researching for social media trends and informing the management of changes.
2022
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2022
Izzabelle Beauty
(Social Media Manager)
Content Creation, Organic Ad, Logo Creation and Product Photo Editing
2022
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2022
Beyond Holistic Coaching
(Social Media Manager)
Creating and Scheduling Contents for their business page. Look for leads. Organic Ads.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.