2020
Senior High School Graduate (ABM)
University of San Jose Recoletos
More Info About Me
Hi! I'm Van Christian Lim or you can call me Van!
Experienced customer service professional with a strong background in assisting senior citizens, persons with disabilities, and international clients by providing personalized support, resolving billing issues, scheduling appointments, and explaining insurance benefits. Adept at multitasking in fastpaced environments while maintaining accuracy, professionalism, and customer satisfaction. As an Operations Supervisor, monitored team performance, improved efficiency through data-driven strategies, ensured compliance with company policies, and provided key insights to upper management to enhance overall operations.
I have excellent project and time management skills. I can handle multiple and often conflicting priorities. I have a strong verbal and written communication skills. I have also the ability and confidence to work autonomously as well as in a team. Pitch me a message and let's talk about your business! Your goals are my number one priority.
My Skills and Competencies
Communication Skills
Computer Literacy
Attention to detail
Project Management
Critical Thinking
Problem Solving Abilities
Time Management
Certificates
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My Experience and Education
October 2023
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July 2024
Teleperformance
(CSR (Customer Service Representative))
Assist members ages 65+ and PWDs by providing personalized, empathetic support for their healthcare needs. Schedule appointments, assist with account balances and billing inquiries, and resolve billing disputes. Educate members on insurance plans and benefits, ensuring they understand their coverage. For international clients, deliver excellent service while overcoming language and cultural barriers to ensure satisfaction.
July 2024
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October 2024
Teleperformance
(Subject Matter Expert (SME))
Served as Subject Matter Expert (SME) in healthcare support, providing real-time guidance on complex member issues, coaching agents, and ensuring empathetic, accurate service—particularly for seniors, PWDs, and international clients.
October 2024
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Febuary 2025
Teleperformance
(Operations Supervisor)
An Operations Supervisor in a call center manages team performance, ensures quality service, monitors key metrics, provides training, and resolves issues. They oversee daily operations, maintain efficiency, and support continuous improvement.
February 2025
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Present
Beami
(Virtual Assistant)
Supported executive operations by coordinating schedules, managing communications, generating leads, handling customer support, overseeing social media, moderating Discord communities, and ensuring service quality through regular QA checks.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Client Support Specialty
A Client Support Specialist assists customers, resolves issues, gathers feedback, and ensures satisfaction and loyalty.