2019
Bachelor of Arts major in Aviation Tourism
Philippine State College of Aeronautics
A+ EXECUTIVE ASSISTANT, CUSTOMER SERVICE PROFESSIONAL, AND FLIGHT RESERVATIONS SPECIALIST
An aspiring executive assistant with a strong foundation in administrative support and a passion for excellence, I am eager to leverage my skills and experiences to contribute to the success of a dynamic organization. My commitment to efficiency, organization, and proactive problem-solving positions me as a valuable asset to any executive team.
With three years of enriching experience in the customer service and travel industry, I bring a unique blend of expertise, enthusiasm, and dedication to my work. My career has been driven by a passion for helping clients create memorable travel experiences and ensuring they receive the highest level of service.
WHAT I WILL HELP YOU WITH
Email Management
Global Distribution System - Sabre
Global Distribution System - Amadeus
Online Support
Travel Planning
Travel Management
Computer Literacy
Online Travel
Bookings
Customer Service
Certificates
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WHAT I HAVE BEEN
I was part of
2022
-
2024
Royal Caribbean Ltd
(Associate Analyst, Ticketing and Tariff)
• Organize guests flight itineraries with their cruise
• Coordinate with guests and travel partners to arrange their trip
• Issue and reissue air tickets due to voluntary and involuntary changes and system lapses
• Process refunds
• Participate in special projects all related to data corrections or financial recovery
• Support the team on back-office processes
2021
-
2022
International Airlines and Services Asia, Inc.
(Reservations and Ticketing Agent)
• Create reservations and book tickets for passengers
• Provide aftersales services such as rebooking, refunding, and addressing customer concerns and complaints
WHAT I AM OFFERING
I will be your
Customer Service Professional
Helps you get all your queries answered and resolved
Executive Virtual Assistant
Provides exceptional assistance
Flight Reservations Specialist
Helps you from booking your flight to aftersales services