TERTIARY:
Technological University of the Philippines (TUP)

Ayala Blvd. Ermita, Manila

Technological Electronics and Communications Engineering (2012-2013)

•Data Entry: Proficient in entering, verifying, and managing data with high accuracy.
•Customer Service: Extensive experience in handling customer interactions, resolving issues, and ensuring satisfaction.
•Communication: Excellent verbal and written communication skills, adept at interacting with clients and team members.
•Organizational Skills: Strong ability to manage multiple tasks, prioritize workload, and meet deadlines.
•Attention to Detail: Keen eye for detail, ensuring accuracy in all data entry and documentation tasks.
•Technical Proficiency: Skilled in using CRM software, Microsoft Office Suite (Excel, Word, Outlook), and various data management tools.
•Problem-Solving: Ability to troubleshoot and resolve customer issues efficiently.
•Team Collaboration: Experience working in team settings, contributing to collective goals and training new team members

I am a dedicated and motivated individual who is eager to start my career as a virtual assistant. While I may not have prior professional experience in this role, I possess the necessary skills and qualities to excel in it.

I am highly organized, detail-oriented, and have excellent time management skills. I am proficient in using various software and tools for administrative tasks, such as managing emails, scheduling appointments, and data entry. I am a fast learner and adaptable, which allows me to quickly grasp new concepts and technologies.

In addition to my technical skills, I am a strong communicator with excellent written and verbal communication abilities. I have a great interpersonal skill, which enable me to effectively interact with clients and team members. I am committed to delivering high-quality work and providing exceptional support to clients.

I am eager to learn and grow in this role, and I am confident that my dedication and willingness to go the extra mile will contribute to the success of my project or task assigned to me. Thank you for considering me as your virtual assistant. I am excited about the opportunity to work with you and contribute to your success.

And to secure a challenging position in a reputable organization to expand my learning’s, knowledge and skills.

• LBC EXPRESS INC. NEMM, INC.
General Avation Center, Domestic Road Pasay City 1300
CUSTOMER ASSOCIATE
(September 2020 to May 2022)

- Managed a high volume of customer inquiries and provided exceptional support, ensuring customer satisfaction and retention.
- Utilized CRM software to update customer information and track interactions, maintaining accuracy and confidentiality of data.
- Assisted in the implementation of a new data entry system, improving overall efficiency by 15%.
- Conducted detailed data entry tasks, including inputting, updating, and verifying customer information in company databases.
- Coordinated with various departments to resolve customer issues, demonstrating strong communication and problem-solving skills.
- Processed and managed a variety of customer transactions, maintaining meticulous records and documentation.
- Trained new hires on data entry procedures and customer service protocols, enhancing team productivity and performance.