2020
Science, Technology, Engineering and Mathematics
Saint Anthony Academy of Quezon City
More Info About Me
A dedicated Virtual Assistant with over 3 years of experience in the Business Process Outsourcing industry, specializing in sales verification, customer service, and technical support. I have a proven track record in ensuring accurate transactions, resolving technical issues, and providing efficient, high-quality support. Known for being a quick learner, with a strong work ethic and a keen attention to detail. Always willing to go above and beyond to ensure that projects are completed on time and to the highest standard.
My goal is to contribute to the company's success by leveraging my diverse skill set to enhance service quality and achieve strategic objectives.
My Skills and Competencies
Appointment Setter
Sales
Social Media Management
Quality Analyst
Data Entry
Certificates
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My Experience and Education
JUNE, 2023
-
OCTOBER, 2024
TELUS DIGITAL
(Sales Verifier)
- Ensuring that all details of the sales transaction are correct, including product details, pricing, discounts, and terms of sale and confirming that sales adhere to company policies and industry
regulations.
- Identifying and preventing fraudulent transactions by cross-checking customer data with existing records.
- Keeping detailed records of verified sales transactions and any discrepancies noted during the verification process.
APRIL, 2022
-
MAY, 2023
TELUS DIGITAL
(Outbound Sales Representative)
-Present, promote and sell products/services using solid arguments to existing and prospective customers
-Establish, develop and maintain positive business and customer relationships
-Create and deliver presentations tailored to the customers' needs.
JULY, 2021
-
FEBRUARY, 2022
TRANSCOM
(Technical Support Representative)
- Provide help to customers experiencing technical issues with products or services. This involves troubleshooting, diagnosing problems, and guiding customers through solutions.
- Use remote desktop tools to directly access and troubleshoot customer systems when appropriate and with proper authorization.
FEBRUARY, 2021
-
JUNE, 2021
TRANSCOM
(Customer Service Representative)
- Discusses products offered and ensures customer satisfaction
- Issuing invoices, handling payments, updating financial records, promoting products, update bill status, give necessary guidance, information and solve the billing issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Technical Support
Troubleshooting hardware and software issues. Ensure clear communication and guarantee customer satisfaction.
Data Entry
Collect and enter data from various sources such as paper documents, online forms, and spreadsheets into our database.
Quality Analyst
Ensure the highest standards of quality by evaluating and identifying areas for improvement and provide feedback.
Sales
Manage the entire sales process, from lead generation to closing deals. Driving revenue growth and meeting targets.