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Bachelor of Science in Secondary Education
Nueva Ecija University of Science and Technology
More Info About Me
My goal for each client is to deliver 100% client satisfaction, maintain and/or increase positive feedback on your business, and even go the extra mile.
I can handle high-volume calls, attention to detail, integrity, active listening skills, and solving customer complaints in a timely and professional manner. I have a strong ability to multi-task and manage time effectively.
I have been with the BPO industry for 7 years and 7 months. Taking inbound, outbound calls, and email. The accounts that I handled are US Health account (Outreach Legal), Australian Car Rental company (Avis Budget Group), German Airline account (Lufthansa), British Online Retail account (ASDA)
My Skills and Competencies
Lead Generator
Virtual Assistant
Data Entry
Certificates
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My Experience and Education
2023
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2024
Globatek PH (Outreach Legal)
(Legal Admin Strategist)
-The main responsibility is to answer the client's calls and emails.
-Making outbound call following up for the necessary documents needed for the Veteran's claim.
-Validating Medical Evidence such as Medical Records, Medical Opinion, Diagnosis, Lay Statement, Buddy Statement and Prescription
2021
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2023
Probe CX (Avis Budget Group)
(Customer Service Representative)
-The main responsibility is to answer client's calls and emails making outbound call.
-Calculating amount to be refunded using Microsoft Excel.
-Processing refund and compensation.
2017
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2020
Bosch Service Solutions (Lufthansa Airline)
(Customer Service Representative)
-The main responsibility is to answer client's calls and emails, making outbound call.
-Investigating the reason for baggage and flight irregularities using Amadeus
-Validating receipts submitted by the passenger
-Processing refund and compensation
2016
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2017
Alorica (ASDA)
(Customer Service Representative)
-The main responsibility is to answer client's calls and emails, making outbound call
-Tracking customer's parcel
-Processing refund and compensation
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generator
Improving online content to enhance search engine visibility and attract organic traffic.
Virtual Assistant
Enabling both small businesses and large corporations. to delegate time-consuming tasks.