Hello! I am a motivated and reliable virtual assistant who loves to help entrepreneurs manage their business while they manage their personal life.

While I may not have the same level of experience as more seasoned virtual assistants, I am here to assist you to the best of my abilities.

27th May, 2023

General Virtual Assistant

from ProVA Agency

2nd September, 2023

Social Media Management

from ProVA Agency

Communication

- Clearly define expectations and campaign goals, and how I’ll collaborate with them.

Customer Care

- Understanding customers and their perspectives enables me to make a positive impact in the hearts and minds of our community.

Creative

- Plan innovative social media ideas
- Produce visually appealing multimedia content
- Consider every aesthetic detail of a social post, from images to links to copy formatting
- Lead productive brainstorms that bring out teammates’ best ideas
- Hone and expand your brand’s voice and persona

Resourceful

- Diligently doing researches to make strategies in achieving business goals.

Flexibility and Agility

- Being flexible can helps me decisively respond to a frustrated customer (or an appreciative fan) in equally empathetic and personalized ways. But also being agile when it comes to long-term social strategy.

2022-2023

Trading Point, Customer Service Experience

Provides a pleasant experience to all visitors and helping them navigate the website.
Assist customers via email and chat, identifying and resolving problems.
Regularly aim to improve the quality of customer interactions.
Maintains a database of customer information.
Escalate inquiries to the appropriate teams where necessary.
Share customer feedback.
And collaborate with the work team to improve processes and outcomes.

2020-2022

Coins.Ph, Customer Verification Specialist

Responsible for effectively gathering and validating information on certain subjects/clients.
Ensures that the data about the subject/client has gone through the proper processes and that all reports generated are accurate, well-edited, well-presented, and submitted to the Operations Team at the agreed turnaround time.

2019-2020

Hi-Precision Diagnostics, Billing Specialist

Keep an accurate record of client accounts and outstanding balances. Receive, sort, and track incoming payments. Securely handle client data information. Provide regular, accurate reports of billing data.

2018-2019

AllBank Inc. (A Thrift Bank), Customer Service Associate

Responsible for generating business for the bank by providing excellent customer service and efficient processing of client’s transactions in the areas of new accounts, tellering and special services.

2014-2018

Polytechnic University of the Philippines

Bachelor in Banking and Finance

2009-2014

Siena College Quezon City