2015
BS Tourism Management
PATTS College of Aeronautics
Freelance Virtual Assistant: Helping You to Achieve More
I am a BS Tourism Management graduate from Philippines and has 4 years work experience in the USA with a passion for creating memorable travel experiences while embracing the freelance industry's service standards. My academic background has provided me with a solid foundation in many principles, such as in management and sustainable professional practices. I have hands-on experience through internships in travel agencies, hotels, and/ in the corporate world, where I developed my skills in strategic planning, and project management. I am eager to bring my enthusiasm and dedication to a dynamic team and to contribute to the growth and success of a forward-thinking organization.
I'm here to help you streamline your tasks and enhance productivity.
Why Choose Me?
Versatile Skill Set: I possess a wide range of skills in administrative tasks, project management, and more. I adapt to your needs, providing customized solutions for every project.
Effective Communication: I ensure clear and prompt communication so you're always informed and your instructions are carried out precisely.
Project Management Expertise: I excel in managing complex projects, efficiently allocating resources, and boosting team productivity.
Task Prioritization: I prioritize tasks effectively, ensuring efficient use of time and resources to maximize productivity.
Whether it’s managing your calendar or email, I’ve got you covered. You can rely on me to meet deadlines, maintain confidentiality, and handle your tasks with the highest level of professionalism.
Let's Collaborate
I’m dedicated to simplifying your life. Whether you’re an entrepreneur, small business owner, or busy professional, I’m ready to take on tasks that free up your time and energy.
Let’s discuss how I can help you achieve your goals. Contact me to explore how we can work together efficiently and effectively.
My Skills and Competencies
Executive Assistant
Bookkeeping
E-commerce
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
HAL&AL Meats
(Executive Assistant)
- Calendar Management:
Schedule and manage appointments, meetings, and conferences.
Ensure the executive is prepared for all engagements.
- Communication Handling:
Screen phone calls, emails, and other correspondence.
Draft and proofread documents, letters, and presentations.
- Travel Arrangements:
Plan and coordinate travel itineraries, including flights, accommodations, and transportation.
- Meeting Preparation:
Organize and prepare materials for meetings, take minutes, and follow up on action items.
- Office Management:
Oversee office supplies and equipment, liaise with facility management, and ensure the
executive’s workspace is organized and efficient.
- Confidentiality:
Handle sensitive information with discretion and maintain the confidentiality of organizational and personal data.
- Project Support:
Assist in the planning and execution of projects, conducting research, compiling data, and creating reports.
- Liaison:
Act as a point of contact between the executive and internal/external stakeholders.
- Personal Assistance:
Handle personal tasks and errands as needed to support the executive’s work-life balance.
Assist in HACCP audit with Q&A.
- Operations system:
Handle, apply payment, and update reports through Quickbooks.
Updates and close sales through Shopify.
Book, receive, and arrange shipping through UPS, FedEx, USPS, and company tracking.
Report progress of project with Asana.
2019
-
2020
Hyatt Regency
(Front Office Agent)
- Guest Services:
Greet guests upon arrival and provide a warm welcome.
Handle check-in and check-out
processes efficiently.
- Reservations:
Manage reservations by phone, email, and in person.
Update the hotel's booking system with
accurate guest information.
- Customer Assistance:
Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Billing and Payments:
Process payments, including room charges, incidentals, and other fees.
Ensure accurate billing and handle cash or credit transactions securely.
- Information Management:
Provide guests with information about the hotel, local attractions, and services.
Assist with travel arrangements and recommendations.
- Communication:
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure smooth operations.
- Security:
Monitor and maintain the security of the front desk area and control access to the hotel.
- Record Keeping:
Maintain accurate records of guest information, room availability, and financial transactions.
- Standards Compliance:
Adhere to all hotel policies and procedures, including health and safety regulations.
2018
-
2019
BGY Management Consultancy Services Corp.
(HR Specialist)
- Recruitment and Onboarding:
Develop and post job descriptions.
Screen and interview candidates.
Coordinate and conduct new employee orientations.
Manage the onboarding process to ensure a smooth transition for new hires.
- Employee Relations:
Address employee inquiries and resolve workplace issues.
Foster a positive work environment through effective communication and conflict
resolution.
Conduct exit interviews and analyze turnover data to improve retention strategies.
- Benefits Administration:
Manage employee benefits programs, including health insurance, retirement plans, and
other perks.
Assist employees with benefits enrollment and changes.
Liaise with benefits providers and ensure compliance with relevant regulations.
- Performance Management:
Support the implementation of performance review processes.
Assist managers in setting performance goals and conducting appraisals.
Develop and coordinate training and development programs.
2017
-
2018
Coast Redwood Management Solutions, Inc.
(Receptionist/Administrative Assistant)
- Clerical Support:
Answer and direct phone calls.
Organize and schedule appointments.
Plan meetings and take detailed minutes.
Write and distribute emails, correspondence memos, letters, faxes, and forms.
- Document Management:
Develop and maintain a filing system.
Update and maintain office policies and procedures.
Order office supplies and research new deals and suppliers.
- Communication:
Act as the point of contact for internal and external clients.
Provide general support to visitors.
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
- Project Assistance:
Assist in the preparation of regularly scheduled reports.
Develop and maintain a database.
Submit and reconcile expense reports.
- Office Coordination:
Ensure the efficient and smooth day-to-day operation of the office.
Coordinate with IT department on all office equipment.
Maintain contact lists.
2016
-
2017
Rockwell Club
(Front Desk)
- Front Desk Management:
Greet and welcome visitors as they arrive at the office.
Direct visitors to the appropriate person or department.
Answer, screen, and forward incoming phone calls.
Ensure the reception area is tidy and presentable, with all necessary materials (e.g., pens, forms, brochures).
- Administrative Support:
Receive, sort, and distribute daily mail and deliveries.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Perform clerical duties such as filing, photocopying, transcribing, and faxing.
- Communication:
Provide basic and accurate information in-person and via phone/email.
Handle requests and queries from senior managers.
- Scheduling:
Arrange appointments and update calendars.
Coordinate meetings and organize conference room bookings.
- Office Supplies Management:
Keep an inventory of office supplies and order new supplies as needed.
Assist in maintaining office equipment and report any malfunctions.
2012
-
2013
PATTS College of Aeronautics
(Student Assistant)
- Administrative Support:
Answer phone calls, take messages, and direct inquiries to the appropriate department or individual.
Assist with filing, copying, scanning, and organizing documents.
Manage schedules and calendars, including setting up appointments and meetings.
Prepare and edit correspondence, reports, and other documents.
- Customer Service:
Greet and assist visitors, students, and staff members in a friendly and professional manner.
Provide information and assistance regarding campus services, events, and procedures.
Respond to email inquiries and ensure timely follow-up.
- Data Management:
Enter and update data in various databases and spreadsheets.
Maintain accurate records and ensure data integrity.
Assist in compiling and analyzing data for reports and presentations.
- Event Coordination:
Help organize and coordinate campus events, workshops, and meetings.
Assist with setting up and breaking down event spaces.
- Special Projects:
Assist faculty and staff with research and special projects as needed.
Provide support for academic and administrative initiatives.
My Services
Executive Assistant
Provide high-level administrative support to top executives and ensure the smooth operation of the executive office.
Bookkeeping
Maintaining financial records and managing accounts. Ensures accuracy and compliance with accounting standards.
E-commerce
Manages online store operations, optimizes product listings, and ensures smooth transactions to drive sales.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.