2013
BS-Psychology
New Era University
Hire Me
Handled a high volume of inbound customer calls, inquiries, and complaints in a professional and courteous manner.
Achieved and consistently exceeded performance targets for call quality, customer satisfaction, and first-call resolution.
Demonstrated strong product knowledge to assist customers with their inquiries and resolve issues promptly.
Utilized CRM software to document customer interactions, update account information, and follow up on open issues.
Collaborated with cross-functional teams to escalate and resolve complex customer problems.
Contributed to team success by sharing best practices and providing mentorship to new agents.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Appointment Setting
Customer Service
Certificates
My Experience and Education
2021
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2023
GlobalTek Ph
(Medical Intake Representative)
• Selling and presenting a private medical consulting service to U.S. Military Veterans who need assistance with pursing the VA disability benefits for which they qualify
• Effectively establish rapport, demonstrate compassion, present our company value, and create motivation with veteran client to gather necessary documents to help build an initial review strategy designed to help the veteran client gain all eligible disability compensation
• Strong ability to articulate thoughts in a precise and professional manner so veteran clients are clear on our process to assist
• Entering and updating veteran client information into CRM system
• Managing assigned leads efficiently as directed by leadership
• Meeting minimum daily performance and activity metrics
• Resolving veteran objections, concerns, and issues to help them see value in using VCP’s services
• Ability to effectively communicate Initial Review Claim path to veterans to gain interest in our services
• Ability to gain commitment from veteran by getting their signature on our Medical Consulting Services Agreement which contains terms, fees, and details of payment to be rendered by client
2020
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2020
VXI Global Holdings
(Customer Service Representative)
2016
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2016
Sykes
(Customer Service Representative)
• Answer incoming and outgoing calls
05/2013
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04/2016
Manpower Philippines – IBM Global Business Services
(Business Center Admin | Recruitment Associate)
Help out in project deployment of IT professionals in the pool awaiting for their start dates and providing soft skill trainings.
Deliver daily reports of the headcount of the bench pool.
Provide reports regarding the forecast of the bench pool and find potential projects for the IT professionals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.