2013
BS-Psychology
New Era University
Why Work With Me?
I am a detail-oriented professional with expertise in account management, credit repair, and event coordination. With a strong background in managing client accounts, preparing dispute letters, overseeing CRM systems, and ensuring smooth backend support, I help clients achieve their financial goals while maintaining accuracy and compliance.
Beyond credit repair, I also bring creativity and organization to event management and team engagement initiatives. From coordinating digital events to planning corporate gatherings during the Ber months, I excel at creating experiences that strengthen relationships, boost morale, and deliver lasting impact.
Passionate about organization, client satisfaction, and meaningful connections, I thrive in roles that allow me to combine strategic planning, administrative expertise, and people-focused solutions.
My Skills and Competencies
Credit Repair Expert
Project Management
Data Entry & Compliance
Social Media Management
Graphic Designer
Data Entry
Content Creator
Appointment Setting
Customer Service
Certificates
My Experience and Education
01/2024
-
09/2025
700 Credit Experts
(Account Manager / Subject Matter Expert)
Manages clients' accounts, maintaining accurate
records, trackers, and documentation.
Prepares and sends dispute letters to credit bureaus
as part of the credit repair process.
Oversees updates, client retention efforts, surveys,
and CRM data management.
Handles administrative functions, including
agreement processing, account audits, and client
communications.
Provides backend support post-enrollment, ensuring
timely follow-ups and document completion.
2021
-
2023
GlobalTek Ph
(Medical Intake Representative)
• Selling and presenting a private medical consulting service to U.S. Military Veterans who need assistance with pursing the VA disability benefits for which they qualify
• Effectively establish rapport, demonstrate compassion, present our company value, and create motivation with veteran client to gather necessary documents to help build an initial review strategy designed to help the veteran client gain all eligible disability compensation
• Strong ability to articulate thoughts in a precise and professional manner so veteran clients are clear on our process to assist
• Entering and updating veteran client information into CRM system
• Managing assigned leads efficiently as directed by leadership
• Meeting minimum daily performance and activity metrics
• Resolving veteran objections, concerns, and issues to help them see value in using VCP’s services
• Ability to effectively communicate Initial Review Claim path to veterans to gain interest in our services
• Ability to gain commitment from veteran by getting their signature on our Medical Consulting Services Agreement which contains terms, fees, and details of payment to be rendered by client
2020
-
2020
VXI Global Holdings
(Customer Service Representative)
2016
-
2016
Sykes
(Customer Service Representative)
Provided Tier 1 support for telecom subscribers.
Documented cases and escalated unresolved issues.
Promoted customer retention through empathy and
problem-solving.
05/2013
-
04/2016
Manpower Philippines – IBM Global Business Services
(Business Center Admin | Recruitment Associate)
Help out in project deployment of IT professionals in the pool awaiting for their start dates and providing soft skill trainings.
Deliver daily reports of the headcount of the bench pool.
Provide reports regarding the forecast of the bench pool and find potential projects for the IT professionals.
My Services
Client Account & Case Management
Manages clients' accounts, maintaining accurate records, trackers, and documentation.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.