Kasmine Reysa H. Tani

Social Media Specialist
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My Contact
  • kasminetani@gmail.com
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  • +63 995 238 9083
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  • Cagayan De Oro City, Philippines
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Career Objective

To secure a challenging role as a Social Media Specialist in a dynamic organization where I can utilize my skills and experience to create engaging content, increase brand visibility, and drive business growth through social media marketing. I am eager to apply my expertise in social media strategy, content creation, and community management to enhance brand reputation and customer engagement.
Education
2016 -2020

BS Hotel and Restaurant Management, Southway College of Technology

Achievements/Awards
Mar 2020

VISTA Publication Special Award for Journalism, Southway College of Technology

Feature Editor & Photo Journalist
Nov 2017

CHAMPION-GOLD MEDALIST, HRM/TOURISM SUMMIT 2017, San Francisco, Agusan del Sur

Tourism Quiz Show
Skills/Qualifications

Social Media Marketing: Experience with creating, implementing, and managing social media marketing campaigns across multiple platforms such as Facebook, Twitter, Instagram, LinkedIn, TikTok, and more. Ability to track and analyze metrics to optimize campaign performance.

Content Creation: Ability to create engaging, high-quality content for social media platforms including graphics, videos, photos, and written content. Experience with tools such as Canva, Adobe Creative Suite (Ps & Lr), and video editing software (CapCut, DaVinci Resolve, & KineMaster)

Community Management: Experience with managing social media communities, responding to comments, and engaging with followers. Ability to handle difficult situations and diffuse customer complaints.

Analytics and Reporting: Ability to analyze data and provide detailed reports on social media performance. Familiarity with tools such as Google Analytics and social media analytics platforms.

SEO Knowledge: Knowledge of search engine optimization (SEO) and the impact it has on social media content. Ability to optimize social media content for search engines.

Communication: Strong written and verbal communication skills. Ability to communicate effectively with team members, clients, and followers on social media.

Project Management: Ability to manage multiple projects and deadlines simultaneously. Experience with project management tools such as Trello or Notion.

Creativity and Innovation: Ability to think creatively and come up with innovative ideas for social media campaigns and content.

Customer Service: Strong customer service skills and ability to handle customer complaints and issues in a professional manner.

Teamwork: Ability to work effectively as part of a team and collaborate with other departments, such as marketing and customer service.
Work Experience
2021 - 2023

Social Media Manager, Small Online Business Owners

• Created & executed social media marketing strategies to increase brand awareness, engagement, & sales.
• Managed multiple social media platforms, including Facebook, Instagram, & Shopee, by creating & scheduling content, monitoring analytics, & engaging with followers.
• Helped maintain a 100% customer satisfaction rating by responding to questions promptly on social media accounts.
• Analyzed social media performance data to continuously optimize strategies & drive results for business owners.
2021 - 2022

Customer Service Representative, Teleperformance (USA)

• Provided excellent customer service by responding to inquiries & resolving issues related to billing, orders, payments, replacements, navigation, & troubleshooting technical issues with their devices & services.
• Maintained a high level of professionalism while handling customer complaints & ensured customer satisfaction.
• Achieved & exceeded set targets for customer service metrics such as call resolution time & customer satisfaction ratings.
• Maintained a comprehensive understanding of the Telco industry & the company's products & services, staying up-to-date with new promotions, pricing, & policies.