Hey I am Shiela

Helping You Stay Focused While I Handle the Details

ADMINISTRATIVE ASSISTANT AT YOUR SERVICE

I offer a complete suite to lessen the strain
of administrative work and free you up to
concentrate on what matters most.
Whether you require Personal Assistance
with daily work or Administrative Help,
Appointment Setting, Email Management, Customer Service, or
Digital and Social Media Marketing and
Graphic design. I’ve got you covered.

Shiela Marie P. Tapales
Occidental Mindoro, Philippines
smfreelancer2023@gmail.com
Freelancer
Check my CV View Work Hire Me

Administrative Expertise

Organized, reliable, and detail-oriented support for smooth business operations
Social Media Management
Graphic Designer
Data Entry
Content Creator
Bookkeeping
Executive Assistant
General Virtual Assistant
Appointment Setting
Customer Support
Lead Management
Affiliate Marketing
Administrative Assistant

Certificates

My Experience

Proven results in admin support, customer service, and lead management
  • EXPERIENCE
  • EDUCATION
2024
Bachelor of Science in Entrepreneurship

equips students with the knowledge and skills to start, manage, and grow their own businesses. The curriculum typically covers areas like business planning, marketing, finance, and innovation, focusing on developing entrepreneurial mindsets and the ability to identify opportunities and create sustainable enterprises.

2006
Computer Programming JAVA APPLICATION

It covers essential programming concepts such as object-oriented programming (OOP), data types, control structures, and error handling.

2008
National Certificate II in PC OPERATION

Equips learners with essential skills to navigate and operate PCs confidently, whether for personal, educational, or professional use.

2008
Computer Programming with WEB APPLICATION

a course focused on teaching the fundamentals of programming and web development. It covers topics such as HTML, CSS, JavaScript, and backend technologies to create dynamic, interactive websites and applications.

October 2023 - September 2025
Mitro PV Gen
(Sales Assistant / Lead Management/ Customer Support)

Collected, organized, and tracked leads using CRM tools or spreadsheets.
Responded to customer inquiries through email, chat, and calls with professionalism.
Scheduled and confirmed appointments, meetings, and follow-ups.
Performed web research, data entry, and document organization.
Supported invoicing, reports, and administrative coordination.
Maintained accurate and updated databases for smooth workflow.

August 2023 - December 2024
PV Generation
(General Virtual Assistant)

Managed emails, calendars, and appointments to keep schedules organized.
Conducted web research, data entry, and file organization.
Created and maintained spreadsheets, reports, and documentation.
Assisted with social media posting and basic content updates.
Supported invoicing, billing, and record-keeping tasks.
Ensured all files and information were properly labeled and stored for easy access.

January 2022 - September 2023
Lifelink Health
(Medical Virtual Assistant)

Updated and maintained patient records, treatment details, and history in the database.
Entered and modified patient appointments and automated reminders.
Logged lab results and prescriptions into patient files.
Organized data to generate patient summaries and reports efficiently.

September 2020 - January 2023
MUNICIPALITY OF STA. CRUZ, OCCIDENTAL MINDORO
(Accounting Staff)

Review financial statements for accuracy and legal compliance
Enter accounting related information into business logs
Organize and update financial records
Prepare documentation for external auditors

August 2013 - July 2020
PYXIS.SERVICES INC (INTERNATIONAL FORWARDING COM.)
(Import-Export Supervisor)

Import-export specialists coordinates/ facilitates with the shipments crossing international borders.
Working with clients and categorizing shipments.
Authorized releasing officer of Consignee’s cargo processed by the broker.
Main duty is to ensure that the shipment adheres to customs regulations.
Consults with customs agents to ease passage of shipments through customs
Keep track of invoices and prepare reports to expedite the billing process.
Analyzes and negotiates shipping cost with freight forwarders on the basis of weight and consignment volume
Verifies freight received against receipt information and documentation
Monitors Shipment’s Manifestation

July 1, 2012 - August 2013
PYXIS.SERVICES INC (INTERNATIONAL FORWARDING COM.)
(Import- Export Documentation Assistant)

·Tasked with tracking of import/export shipments and other important details, Checking import/export Docs.
Assigned in Manifestation of shipments submitted to the BOC, Creates billing invoices of the consignee’s shipments.
Assists Consignees/ broker re arrival and departure details of shipments.

September 2012 - September 2019
Nadir and Ebrahim S/O Hassan Phil Inc
(Logistics Virtual Assistant)

Coordinates international shipment of goods
Ensures all exports are documented correctly
Maintains a database that tracks merchandise,

September 2010 - May 2011
SHOOTER’S GUNS AND AMMO STORE
(Branch OIC)

Supervise all areas of operation
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.

October 2009 - April 2010
GLOBAL SKY PHILIPPINE INC.
(Call Center Agent/Australian Acct. (Outbound Sales Team Leader))

Motivate and encourage agents through positive communication and feedback.
Responsible to entirety of the team’s operations

July 2008 - February 2009
CITIBANK N.A (Oway Card Marketing)
(TELEMARKETER)

Identifies prospects by reading telephone and zip code directories and other prepared listings.
Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Contributes to team effort by accomplishing related results as needed.

December 2007 - May 2008
Municipality of Santa Cruz Occidental Mindoro
(Data Encoder)

·Maintain logs of activities and completed tasks, choose the materials required to complete work assignments, correct data entry errors and store documents in the correct locations.
Data entry, answering and routing phone calls, sending emails and distributing mail.

May 2006 - October 2007
Mitsuba Philippines Corp.
(Quality Control Supervisor)

Checking the correct codes and labels of the product properly.
Arrange finished products properly in their designated boxes.

Virtual Assistant Services

Helping businesses stay organized and productive through reliable administrative and virtual support services.
Administrative assistant

Efficient Administrative Assistant focused on accuracy, organization, and delivering quality results on time.

Bookkeeping

Efficiently manage payroll, invoicing, and accounts payable with strong organizational skills.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Lead Management

Tracking, Nurturing, and Converting potential customers into opportunity

General Virtual Assistant

Your go-to virtual assistant for accurate, on-time results in web research, data entry, and file conversions.

Sales Assistant

Helping your business sell smarter and serve better.

What My Clients Say

Client feedback that inspires me to keep delivering my best.
Author

Jake Richard

"I was hesitant about outsourcing administrative tasks, but Shiela proved to be a dependable and skilled professional. She managed my calendar, emails, and paperwork seamlessly, allowing me to focus on core business activities."

Author

Aielle Fernandez

"I had the pleasure of working with Shiela, and I couldn't be happier with the results. her designs elevated my marketing materials and left a lasting impression on my clients. I highly recommend her services."

Author

Judy Rose

"I can't imagine managing my business without Shiela. Her administrative support has been top-notch, and her dedication to excellence shines through in every task she handle. Truly a valuable asset to any business."

Author

Amierose Ticumin

"Our social media presence has soared since partnering with Shiela. Her creativity and consistent posting schedule have attracted new followers and increased our brand's visibility. Truly an asset to any business."

Author

Jhonazel Dimayacyac

"Working with Shiela has been a tremendous help. She’s a true professional when it comes to administrative tasks. Her ability to manage my schedule, handle emails, and keep everything organized has been invaluable."

Author

Judy's clothing

"If you're looking for a marketing strategist who delivers results, look no further than Ms. Shiela. Her comprehensive marketing plan and execution have led to increased sales and a stronger brand presence."


My Work

Here’s a look at some of the projects I’ve worked on from data management to client coordination

Let's work together !

I am available for freelance projects.
Hire Me

Get in Touch
Let's get down to business

Address :
Occidental Mindoro,
Philippines
Email :
smfreelancer2023@gmail.com


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