Shiela Mae Morales Gonzales

Professional Virtual Assistant
User Thumbnail
Contact Information
  • shielamae041@gmail.com
    •
  • +63 955 302 3226
    •
  • Quezon Province, Philippines
    •
Education History
2014-2018

Holy Child Jesus College

Bachelor of Science in Business Administration major in Human Resource Development Management
Skills

-Graphic Designing
-Administrative Task
-Photography & Editing
-Video Editing
-Social Media Managing
-Copywriting
-Phone and Email Support/ Customer Service
Objective

I am a self-driven and detail-oriented professional with a solid background in the banking industry, eager to transition into a Virtual Assistant role. With nearly four years of experience in providing excellent customer service, handling financial transactions, and maintaining strict confidentiality. I am depth at managing sensitive information and ensuring the smooth operation of daily tasks.
Work Experience
Sept 16,2019 to June 10,2023

Teller/ Universal Processor, Bpi Direct Banko Inc

-cash handling such as accepting loan payments and cash deposits
-responsible for providing direct assistance to customers
-encode and validate over-the-counter transactions
-establishes the identity of the person through KYC
-Checking requirements of clients for business loans to ensure accuracy before encoding
-uploading documents to Core Banking Package System
- Updating daily monitoring list of clients, updating daily due for today
- Updating accountable form
Dec 27,2018 to April 7,2019

Documentation Staff, Cotta Realty and Development Corporation

-Responsible for filing client's applications and requirements
-Assists borrowers to sign the documents needed for availing/booking of house units.
-Responsible in preparing contract to sell, deed of assignments and
evaluation sheet.
July 16,2018 to Dec 12,2018

Client Service Associate (Teller), Banco De Oro (BDO)

-Responsible for providing accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous
transactions.
-Cross-selling of bank products
Trainings

General Virtual Assistance Training