A highly motivated and determined individual with a focus on results who has various of experience in the following areas: managing accounting tasks, inventory, planning, budgeting, and procurement management, delivering top-notch customer service, managing emails, creating communication documents, and performing other human resource and administrative duties

NONESCOST

Master in Public Administration
With Thesis entitled: "Customer Service Satisfaction of CCWD Concessionaires"

Silliman University

Bachelor of Business Administration-Major in Management
With Feasibility & Case Studies

With Certificate in Human Resource Management

With units in Bachelor of Science in Accountancy

Customer Service Officer

Assuring that customers have a positive experience is my responsibility. I was able to develop my problem-solving, communication, empathy, and active listening abilities through this position.

Administrative Support/HRM Support

As the organization's human resource management officer, it is my responsibility to make sure that human resources are efficiently handled, employees are motivated and supported, and HR procedures are in line with the organization's objectives and core principles. With this, I was able to build new abilities in the areas of recruiting and supervising employees, handling payroll and benefits, and creating rules and procedures throughout my time working as an HR/Administrative Assistant.

Property/Inventory Officer

During my tenure as a Property/Inventory Officer, my main responsibilities revolve around managing and overseeing the organization's assets, properties, and inventory. My tasks include the following: Inventory management, purchasing and procurement, asset tracking, maintenance and repairs, disposal management, documentation and reporting and budget and cost control. With these responsibilities, I was able to honed my skills in data entry.

Bookkeeper / Accounting Clerk

As an accounting clerk, my duties mostly consist of helping the accounting department with a variety of activities to guarantee the organization's financial operations run smoothly and accurately. The following are some of my main responsibilities: bookkeeping, filing and record-keeping of business activities on processing invoices, payroll assistance, accounts receivable, accounts payable, bank reconciliation, expenditure reimbursement, data input, financial reporting, and expense monitoring. In addition, I maintain track of business transactions using CCWD MIS (which performs similar functions to SAP), MS Excel Spreadsheet, and occasionally MS Powerpoint when presenting financial graph analysis.

Email Support/ Customer Service Representative

As an email specialist, I am responsible on handling eBay Buying and Selling accounts. When calls are on queue, we are periodically asked to take calls to assist, support, and help eBay users have a positive and smooth experience on the platform. With these roles, I was able to developed my verbal and written communication skills, active listening, positive positioning, multi-tasking, empathizing, resolving issues, and on ensuring customer satisfaction.

Customer Service Representative- Healthcare Insurance

My duties as a customer service representative for healthcare insurance accounts include: coverage verification, data security, helping customers with policy information, claim support, billing and payments, policy updates, interacting with healthcare providers, and maintaining customer records. These tasks are done to make sure that policyholders have a positive experience, get the support they need, and have their questions or concerns answered promptly and accurately.

-Bookkeeping /Accounting Software /Xero Accounting
-Customer Service / Email Specialist
-Written and verbal communication
-Quickbooks & Google calendar and sheets
-HR / Payroll Specialist / Admin Support
-Data Entry Encoder
-General Virtual Assistant
-MS Excel, MS Word & MS Powerpoint
-Canva & Capcut

- Ms. Dhamielyn Sarno
CEO and coach
Pro VA Philippines
+(63) 9560481921


-Ms. Krzsharyll "Zyk" Bañez
Digital Media Specialist / Data Entry Mentor
Pro VA Philippines
Email: ad.professionalva@gmail.com


MS. KHRIZZA MAE BRITON
General Manager
Digital Bytes Financial Services
(043) 3007090
britonkhrizzamae@gmail.com


MRS.MARIEFE RAYA- DOHRENWENDT
Managing Director
digitalbytesfinancialservices@gmail.com