Shera Rivera

Professional Virtual Assistant
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Contact Information
  • ehrarivera28@gmail.com
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  • +34 623 270 614
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  • Bilbao City, España
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Career Objective

To utilize my strong organizational and communication skills as a virtual assistant, providing efficient and reliable support to clients while maintaining a flexible work schedule that allows for a healthy work-life balance.
Additional Information

• Country of Origin: Philippines
• Citizenship: Filipino
• Age: 26 years old
• Date of Birth: March 4, 1997
• Civil Status: Single
• Height: 5'3 (160.02cm)
• Weight: 50kg (110.23 lbs)
Education
2019

Bachelor of Science in Business Administration Major in Operations Management, DIPLOMA

Pangasinan State University
Main Campus, Alvear Street,
Lingayen Pangasinan,
Philippines
Trainings Attented

General Virtual Assistant Training

PRO VA Virtual Assistant PH
July 1, 2023
8hrs. Webinar

The Evolving World of Cybersecurity

Department of Information and Communications Technology
DICT Tarlac Province Office
June 30, 2023
4hrs. Webinar

Apprenticeship in Indonesia

Islamic Bank Pembiayaan Rakyat Syariah
Khasanah Ummat International Internship
Sunan Bonang Street No.27, Tambaksari Kidul Purwokerto, Indonesia
11st August, 2018 - 9th September, 2018
(200hrs. On site Training)

Local Government Units

Municipality of Lingayen
Office of Municipal Treasurer
Apprenticeship on Real Property Tax & Administration Roles
Hands-On Training on the Integrated Taxation Management System (ITAX)
October 10, 2018 - January 4, 2019
(400hrs. On site Training)

AME Association of Marketing Educators of the Philippine Inc.

Convention Hall, Pangasinan State University, Philippines
Academe-Industry-Government
Tripartism: "Ready Set Go! Higher Gear for ASEAN Business”
November 16, 2017
Face to face Seminar
Work Experiences
2020-2023

Social Media Content Creator, "Clothes Anywear by Shengs"

Facebook Page Handling
Content Calendar Planning
Answering Inquiries
2020-2021

Honda Cars Pangasinan Inc., Customer Relations Associate

Handling Social Media Platforms, (Facebook Page, Gmail, Instagram)
Content Creator for the Business Facebook Page,
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing service follow-up calls,
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction,
Customer Relations - Earned highest marks for customer satisfaction, company wide,
Monthly Service Follow-up Calls Report,
Event Organizer/Coordinator For Periodic Maintenance Service Seminars for Honda Cars Owners.
2015-2016

Mandarin Sky Chinese Restaurant, Receptionist

Scheduling appointments,
Managing calendars,
Maintaining office supplies,
Reservation Attendant,
Greeting and assisting visitors,
Performing various administrative tasks.