2018
Bachelor of Science in Hotel and Restaurant Management
Access Computer and Technical College
More Info About Me
I possessed a good communication and interpersonal skills. I am a fast learner and hardworking. I can work in minimum supervision considering the vision and mission of the company.
I am innovative, detail-oriented, and excellent at communication. I am responsible for the planning and execution of our social media strategy, which involves overseeing the brand’s marketing campaigns, writing and reviewing content, and amplifying online reach and presence. I can help you increase digital reach to 10% per month.
My Skills and Competencies
Healthcare Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Medical Staff
Certificates
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My Experience and Education
2022
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2022
AFNI
(Technical Support)
Worked under Verizon as s technical support. Providing customers with service support for Voice, Data, and Video services.
Identifies and resolve user internet issue using troubleshooting.
Booking technician appointments to users.
2021
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2022
Optum
(Patient Coordinator)
Worked in healthcare care account under United Healthcare Corp. Specifically, under patients eligibility, authorization and payment posting.
Encode check details and service codes for cash posting.
Managing patient’s appointments and their eligibility.
Asking approval for authorization on patients service.
2018
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2021
Hinduja Global Solution
(Customer Service Representative)
Worked in healthcare account under HUMANA insurance. Specifically, under written correspondence, chat support, inbound call, outbound call resolving financial issues and overpayment.
Opened, organized and answered customers concerns via correspondence and email. Assisted and answered incoming calls resolving overpayment and financial issues.
Delivered status daily to supervisor on action that have been taken.
Used Excel, Word, Powerpoint, One Note, Emails.
December 2022
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December 2022
MBH
(Virtual Assistant under Benefit Rechecks Team)
Verify benefits of the patient. Call insurances and check insurance website to verify patients benefits.
December 2022
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April 2023
Doby Management
(Insurance Verification Assistant)
Verify eligibility and benefits of the patient. Call insurances and check insurance website to verify patients benefits and eligibility.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.