To secure a position as a Virtual Assistant where I can utilize my organizational, communication and technical skills to support and assist clients remotely while continuously improving and expanding my abilities in a dynamic and fast-paced environment.

Portfolio

Please review my work here:
https://myprofile.ph/sheenamacas

Dhamielyn Sarno

ProVA CEO/ Project Manager
Email: dhamsarno@gmail.com
Mobile: +639158325769

Aljude Fuentes

Operations Manager
Concentrix Inc
Email: aljude.fuentes@concentrix.com
+639568098958

Argie Tambiga

Team Supervisor
Concentrix Inc.
Email: argie.tambiga@concentrix.com
+639457016181

March 2023

AMAZON PRODUCT RESEARCHER, FREELANCE

Responsible in analyzing and evaluating the marketplace with the aim of discovering new and lucrative products that can be sold on Amazon. This entails conducting research on potential products, scrutinizing customer demand, and evaluating the level of competition.

January 2023

ONLINE BOOKKEEPER, FREELANCE

Responsibilities include managing and maintaining clients' financial records, recording financial transactions, reconciling accounts, generating financial reports, managing accounts receivable and payable, ensuring compliance with regulations, and communicating with clients. Based on my experience, I created a new organization in Xero. Entered conversion balances. Transferred data to Xero. Added Employees to Xero and set up payroll settings. Generate BAS report.

2016-2022

TECHNICAL SUPPORT ADVISOR/ CUSTOMER CARE SUPPORT, CONCENTRIX, INC.

Responsible for providing technical assistance and excellent customer service to clients experiencing issues with software specifically in QuickBooks.
Work with customers to understand and diagnose technical problems, provide guidance and solutions, and document the issue resolution in a ticketing system.
Provide training and support on the use of software, and assist with the installation and configuration of systems.

2015-2016

CUSTOMER SERVICE SUPPORT, AZPIRED INC

Ensure customer satisfaction by addressing their needs,concerns, and complaints in a professional and efficientmanner. Responsible for handling customer inquiries and providing support through various channels such as phone, email, and chat.

2015

SALES FRONTLINER, SUAREZ ARTS METAL TECHNOLOGY

Responsible for maintaining accurate customer records, tracking sales activity, and providing regular updates to the supervisor or sales manager. Knowledgeable of the products or services they are selling, able to answer customer questions and objections, and have strong communication and negotiation skills.

April 2012

Mindanao State UniversityIligan Institute of Technology

Bachelor of Science in Business Administration Major in Entrepreneurial Marketing