Blank Year
Bachelor in Communication Research
PUP Sta. Mesa
More Info About Me
With over a decade of experience in the customer service industry, I bring a strong foundation in communication, problem-solving, and client relationship management. I’ve served as a Client Success Manager, helping businesses grow by ensuring customer satisfaction and long-term engagement. During the pandemic, I transitioned into freelancing and built a successful career as a Virtual Assistant, supporting both business professionals and medical practitioners with efficiency, discretion, and dedication.
My Skills and Competencies
Social Media Manager
Content Creator
Customer Service
Sales and Marketing
General Virtual Assistance
Client Success
Certificates
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My Experience and Education
2021
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2022
Scented Bubbles
(Social Media Manager)
In charge of managing Facebook Ads campaigns on a daily basis. Quickly assess an account, devise a strategy for improving key metric results, and, most crucially, put that strategy into action and refine it over time through testing.
2015
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2024
Techcel Outsourcing Inc.
(Client Success Manager)
Collects and analyzes client information to create product or service reports. As needed, contributes to the team effort by completing related findings.
2021
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2021
Upwork
(Verification Agent)
Asks a lead qualifying questions before transferring the lead to a senior rep in the United States.
2014
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2015
Alta Resources
(Customer Service Representative)
Processes customer adjustments to keep financial accounts in order. Collects client information and analyzes customer needs to make product or service recommendations to management.
2022
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2022
Upwork
(General Virtual Assistant)
a variety of administrative tasks, such as responding to emails, scheduling meetings, and making travel arrangements.
2022
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2023
Upwork
(Real Estate VA)
Managing email correspondence.
Scheduling appointments, property viewings, and meetings.
Handling phone calls and messages.
Maintaining and updating client databases and CRM systems.
Drafting and formatting documents such as contracts, listings, and reports.
Managing paperwork and filing systems.
2023
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2024
Upwork
(MEDICAL ADMIN VA)
Manage appointments and schedules for healthcare providers.
Coordinate patient appointments, including scheduling, rescheduling, and cancellations.
Communicate with patients to confirm appointments and provide necessary instructions.
Maintain accurate patient records and update demographic information as needed.
ranscribe medical dictations, including patient notes, consultation summaries, and other medical documents.
Create and format medical reports, correspondence, and other documents.
Ensure documentation meets quality and compliance standards.
My Services
Customer Service Representative
Customer service is all about creating a positive, helpful experience for *you*. It’s the support you receive before, du
Content Creation
I will be in charge of creating, reviewing, and editing content for your business that will be published on its websites
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
General Virtual Assistant
As a General VA, I was able to acquire a variety of skills that are needed to help a business grow.