2018
BS in Avionics Technology
Indiana Aerospace University
More Info About Me
I am Shaira Mylene Gloria, an experienced Social Media Specialist with a strong passion for all things digital marketing. I've had the opportunity to work and manage with a platform, helping them build their online presence and connect with their target audiences.
I've also worked as a Customer Representative for 2 years. I have a strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
As a trustworthy Social Media Specialist, I prioritize transparency, ethical practices, and maintaining the trust of both clients and audiences. I understand the importance of safeguarding sensitive information, respecting privacy, and adhering to industry guidelines and regulations. I take great care in delivering accurate and reliable information, ensuring that the content I create is authentic, verifiable, and aligned with the brand's values and objectives. Building trust with clients and followers is crucial, and I strive to establish open lines of communication, provide regular updates, and deliver on my promises. You can count on me to handle your social media presence with integrity and professionalism, always acting in the best interests of your brand and its community.
Let's harness the power of social media together and create an impactful online presence!
My Skills and Competencies
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2021
ValueLabs
(Customer Service Representative)
I am a Retail Sales Representative. We are customer-oriented professionals who assist shoppers in finding the right products. We provide information, process transactions, and promote sales through engagement. Our role involves stocking shelves, handling financial transactions, and ensuring excellent customer service to drive business success.
2023
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2023
Niesha Tutor Business
(Virtual Assistant)
Provides remote administrative, technical, or creative support to individuals, businesses, or organizations. I performed tasks such as managing email and correspondence, scheduling appointments, conducting research, organizing files and documents, handling social media accounts, editing content using canva and inshot, and sending campaigns using ZOHO platform.
2022
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2023
Young Future Healthcare & Education Foundation
(Social Media Manager)
•Creating and curating engaging content across various social media platforms.
•Engaging with the audience by responding to comments, messages, and inquiries in a timely and professional manner.
•Staying up-to-date with the latest trends, algorithms, and best practices in social media marketing.
•Managing social media advertising campaigns and optimizing them for maximum reach and effectiveness.
•Maintaining a consistent brand voice and ensuring that all social media activities align with brand guidelines and values.
2020
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2021
Eperformax
(Customer Service Representative)
•Effectively field complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues
•Conduct research into connectivity problems or billing errors to resolve issues
•Treat customers with kindness, honesty and respect to retain their business
•Acquire thorough knowledge of the company's services and products to make a good first impression with potential customers
2019
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2020
Concentrix Philippines
(Technical Support Representative)
•Identifying hardware and software solutions.
•Troubleshooting technical issues.
•Diagnosing and repairing faults.
•Resolving network issues.
•Installing and configuring hardware and software.
•Speaking to customers to quickly get to the root of their problem.
•Providing timely and accurate customer feedback.
•Talking customers through a series of actions to resolve a problem.
•Following up with clients to ensure the problem is resolved.
•Replacing or repairing the necessary components.
•Supporting the roll-out of new applications and updates.
•Providing support in the form of procedural documentation.
•Managing multiple cases at one time.
•Testing and evaluating new technologies as requested.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Resolving issues effectively and creating positive experiences that foster long-term loyalty and customer retention.