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B.S. PSYCHOLOGY
UNIVERSITY OF MINDANAO
More Info About Me
Hi, I'm Sarah Joyce Hanna Caraballe. With 2 years of experience in the BPO industry. During this time, I’ve honed my skills in customer service, communication, and problem-solving, ensuring client satisfaction and efficient resolutions. I am now eager to take the next step in my career by transitioning to a virtual assistant (VA) role. I’m passionate about providing exceptional support, managing tasks efficiently, and contributing to the success of businesses in a remote setup. With my background in the fast-paced BPO environment, I bring adaptability, organizational skills, and a strong work ethic to any project I undertake. I look forward to helping businesses grow by offering reliable and quality virtual assistance!
My Skills and Competencies
CRM/ Email Management
Data Entry
Calendar Management
Data Gathering
Certificates
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My Experience and Education
2023
-
2024
CONDUENT
(Airline Baggage Service)
• Assist the customer in creating delayed baggage reports, damage claims, lost items in the
aircraft, and reimbursement requests.
• Providing customers with the latest updates and development of delayed files
through email, SMS, and WhatsApp.
• Handles emails and chats to answer passengers' reports and inquiries to resolve cases.
2023
-
2023
Alorica Davao
(Customer Service Representative)
• Assist customers in making hotel reservations.
• Making outbound calls to process customer special requests.
• Validate customers' requests for refund approval by sending validated documents for penalty waiver requests through email or phone.
2021
-
2022
RMS COLLECT PHILS. INC. An IQOR Company
(Customer Service Representative)
• Listening attentively to the caller's needs to ensure a positive customer
experience.
• Assist customers on making online orders, and catalogue orders.
• Track customers' orders and update the delivery details.
• Assist Customers in creating or processing credit cards with their preferred brand.
• Offers VIP cards to regular customers.
My Services
Data Entry Encoder
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