2014-2018

NORTH EASTERN MINDANAO STATE UNIVERSITY Former (SURIGAO DEL SUR STATE UNIVERSITY)

Bachelor of Science in Business Administration

I'm a highly motivated individual with nine months of experience as a customer service representative, where I learned to adapt to various situations and prioritize tasks effectively. I'm eager to further develop my skills in a virtual assistant role and contribute to a team's success.

* Concentrix Services B.V Philippine Branch

2023-2024

Advisor 1, Transaction Processing - (Inbound Calls)

Provide customer needs, resolved inquiries, complaints, and issues related to home improvement transactions with empathy and professionalism, consistently exceeding customer satisfaction expectations.

* ProVA Philippines

2024

Lead Generation - (Trainee)

As part of my lead generation training program, my mentor has tasked me with developing sample materials demonstrating lead generation techniques across various social media platforms and using different tools.

Communication Skills

Active Listening Skills

Problem-Solving Skills

Researcher

Customer Service Skills

Ramel Laminero

09911291603

Team Leader

Concentrix Services B.V Philippine Branch