I am Sacha Mae Nicole

More Info About Me

I am an accomplished professional with a year-long tenure at Concentrix, where I specialized in providing exceptional customer care, technical support, and chat support. My diverse experience spans across various accounts, making me a versatile and adaptable employee with a strong commitment to customer satisfaction.

In addition to my role as a dedicated customer support specialist, I successfully juggled the responsibilities of being a working student, showcasing my strong work ethic, time management skills, and ability to balance academic and professional commitments effectively.
During my time at Concentrix, I consistently excelled in my role, earning recognition as a top-ranking representative. My commitment to excellence and consistent performance allowed me to surpass expectations and achieve monthly employee incentives, highlighting my dedication to both the company and its customers.

I bring a valuable combination of technical expertise, customer-focused approach, and a proven track record of success to any team or organization. I am excited to leverage my skills and experience to contribute to the continued success of my future endeavors.

Sacha Mae Nicole B. Melchor
Quezon City, Philippines
melchorsacha31@gmail.com
Freelancer
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My Skills and Competencies

Communication Skill
Customer Service
English Proficiency
Multi-tasking

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
Currently Studying
Bachelor of Science in Entrepreneurship

Polytechnic University of the Philippines

1st year course
Bachelor of Science In Marketing Management

Trinity University of Asia

Senior Highschool
Accountancy, Business and Management

Our Lady of Fatima University

June 4 2022 - June 11 2022
A to Z
(Product Listing Management)

Tasked to accomplish a number of tasks for both manual and flat-file / bulk product listings. We are also introduced to basic Search Engine Optimization.

2022 - 2022
Shopee Philippines
(Marketing Affiliate)

I source top reviewed product listings on Shopee and publish the links of the products on my Facebook page. In exchange, I receive 7% to 12% of the sales for each item that I can convert. I also make descriptions of the products and make sure that they are attractive and that the products are of the best quality.

July 2022 - July 2023
Concentrix
(Customer Service Representative)

My primary responsibilities include promptly responding to customer inquiries and concerns through various communication channels, such as phone, email, chat, or on-call interactions. I am tasked with resolving customer issues, ensuring that all concerns are addressed and resolved to the customer's satisfaction. My role demands a thorough understanding of the company's products or services, enabling me to provide accurate information and guidance to customers, on top of that I must also maintain meticulous customer records, adhere to company policies, and, when necessary, escalate complex issues to the appropriate department.

My Services

Chat Support Specialist

Addressing inquiries, solving issues, while maintaining professional and efficient communication.

Technical Support Specialist

Primary duties include diagnosing problems, troubleshooting, and offering effective resolutions.

Customer Service

Provide a positive and professional customer experience.

Testimonials

Author

Joyce M. Agustin

The photo edit made by Ms. Melchor was really nice. She made it really simple and it was done so perfectly. The face was enhanced just how I like it. The lighting and some additional contrast turned out so well, and just by looking at it, it feels like it was edited in a professional way or in a studio.

Author

Malyt Sinina

I love the result of my photo, honestly, it was taken last 2019 but the quality made it as if it was taken recently. I like how the shape of my fave got smaller, it complimented my nose cause she also made it thinner. Plus the service will guarantee you a clear skin vibe. Overall, 11/10 love by me who's lazy to have an updated 1x1 picture. Service: extremely satisfied the editor is nice and responsive.

Author

Antoniette Ramirez

Sacha is an AMAZING person. She submits tasks before the due date - that's her innate skill. You can trust her without a doubt! She's very particular with multi-tasking, initiatives, and extensive data management. She's a minimal to no supervision person. Highly Recommended Amazon Product Lister!


Works

Certificate of Completion

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Quezon City,
Philippines
Email :
melchorsacha31@gmail.com


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