2018
Bachelor in Elementary Education major in General Curriculum
Negros Oriental State University
More Info About Me
Hi, there. Today, I am excited to inform you why you should choose me as your administrative virtual assistant.
With a solid background in administrative support and a proven track record of managing diverse tasks remotely, I am confident in my ability to contribute effectively to your team.
I bring six-plus years of experience in administrative roles where I honed my project management, scheduling, and client communication skills for the healthcare and real estate industries.
My expertise includes managing emails coordinating meetings maintaining organized records and handling various administrative tasks with efficiency and attention to detail.
My proficiency includes a range of tools and software including the use of CRMs Microsoft Office Google workspace teams Outlook and many more which I use to ensure smooth operations I am also adept at learning new technologies quickly allowing me to adapt to your specific systems and processes.
As a professional I am reliable and committed to providing high-quality support and contributing positively to your organization I am particularly drawn to this role because of my strong interest in being part of the team.
I look forward to the opportunity to see how my background and skills align with your needs and how I can contribute to your team's success.
My Skills and Competencies
Back-Office Support
Graphic Design
Data Entry
Communication & Interpersonal Skills
Technology & Tools Proficiency
Accounting and Financial Administration
Administrative & Office Management
Certificates
My Experience and Education
2023
-
2025
Associa Nevada South
(Adminstrative Assistant | Accounting Specialist)
• I supported directors and managers with scheduling and managing confidential documents.
• I managed client correspondence, ensuring prompt responses and nurturing long-term relationships.
• I assisted with the preparation of account ledgers for clients.
• I developed and implemented an internal communications system to enhance team collaboration and
Reduce miscommunications.
• I served as the primary point of contact for homeowners and vendors, ensuring exceptional service and
timely follow-ups.
• I maintain clear communication between stakeholders and vendors when it comes to procurement and
requests for maintenance in a property.
• I make sure homeowners are informed about the status of their accounts by sending letters and notices.
• I post announcements about certain events and occurrences in a community.
• I processed architectural applications and coordinated with the board of directors for approval.
• Manage emails (sub-foldering, creating rules, marking, replying, forwarding).
• Submit requests to the Accounts Receivable Team for adjustment of customer ledgers, including credit
memos.
• Review of outstanding accounts receivable and outreach to branch team members about the status of
payment.
• Data Entry: Billing submission for management fees and reimbursable/ancillary charges in C3.
• Process payment and transfer requests.
• Accounts receivable and accounts payable monitoring.
• Send various reports to the community manager.
• Withdraw accounts (waive fees and put account notes).
2020
-
2023
Concentrix
(Back Office Support | Administrative Assistant | Customer Service Advisor)
• Answer inbound calls about questions, benefits, claims, and appointment scheduling from patients.
medical professionals and insurance companies.
• Help with medical plan coverage, eligibility, and policy details in a straightforward, accurate, and kind
manner.
• Respond to patient issues and provide answers while adhering to business guidelines and medical
requirements.
• Examine and clarify medical claims to make sure patients are aware of the charges, benefits, and out-of
pocket expenses.
• Help patients understand co-pays, insurance forms, and payment procedures.
• Inform patients of anticipated processing periods and provide status updates on pending claims.
• I arrange, reschedule, or cancel doctor's appointments and medical treatments and work with patients to
Confirm the time, place, and required paperwork.
• Add new appointment information to patient records in the system.
• Verify appointment availability; get in touch with medical offices or healthcare providers.
• Send follow-up emails or phone calls to make sure problems have been fixed and to address any
unanswered questions about prescriptions, visits, or claims.
• Manage escalated customer inquiries or complaints, ensuring patients’ concerns are resolved in a timely
and professional manner.
• Verify the patient's satisfaction and provide more help if required.
2019
-
2020
Alorica
(Customer Sales Advisor)
• Answer inbound and outbound calls or chats from Sprint customers.
• Resolve billing inquiries, service issues, and general account questions.
• Provide technical support for mobile devices and Sprint services.
• Promote and sell products like phones, plans, and accessories.
• Upsell new features, data plans, insurance, or devices.
• Assist customers in managing their accounts for activations, plan changes, and upgrades.
• Process payments, refunds, and adjustments as needed.
• Ensure customer information is updated and accurate in the system.
• Follow up with customers when needed to ensure satisfaction.
My Services
Data Entry
Entered various data types for admin and accounting tasks, ensuring accuracy in records, billing, and reporting.
Graphic Design
Create visual concepts to communicate ideas that inspire, inform, and captivate consumers.
Customer Service
Bringing high-quality service by achieving the highest level of client's satisfaction in an efficient and timely manner.
Administrative Assistant | Accounting Specialist
Provided administrative and accounting support, managed schedules, ledgers, vendors, AR/AP, and client communications