2012
Computer Science
AIE College International
About Me
šššš š š„ššØšØšš¤š£šš©š ššš§š©šŖšš” š¼šØšØššØš©šš£š©?
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See how can I help YOU and your business š
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Effortlessly managing schedules, data, and deadlines to ensure flawless execution. With precision, I analyze data, delivering actionable insights to drive your business forward. Leveraging advanced tools, I navigate complexities seamlessly, empowering your team for optimal performance. Let's elevate your efficiency and success collaboratively! šš¼
šÆ šššš šš§šš«š² and ššš§šš šš¦šš§š
In the data-driven world, I take the helm. Ensuring accuracy and organization, I roll out quality control, savvy categorization, and streamlined transcription. Result? Skyrocketed data accuracy, slashed analysis time, and added a wisdom boost. šš
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I orchestrate project success, devising plans and leading teams to surpass goals. Utilizing advanced tools, I streamline progress and innovate for continuous improvement. Let's create greatness together! š¼š
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As you can see. š ššš£ ššš© š©šš šš§š¤šŖš£š š§šŖš£š£šš£š. š
And if you have any preferred fancy software. Iām very much š©ššš-šØšš«š«š® and can learn those in a flash.ā”
With my enthusiastic personality, I'm confident š®š¤šŖš§ šØššš§šš šØš©š¤š„šØ š¬šš©š š¢š ā the šš¢š«šš®šš„ šš¬š¬š¢š¬ššš§š or Personal/Executive Support who ensures exceptional results and seamlessly manages your daily tasks. *wink*
š Let's schedule and plan our partnership!
Certificates
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Relevant Experiences
2022
-
2024
Delegate CX
(Operations Manager)
As a Senior Team Leader, my main responsibility is to ensure that our team consistently meets our clients' expectations. I manage, train, and coach team leaders and team members to help them perform at their best. It is my duty to monitor employee attendance, oversee regular performance reviews, and ensure compliance with company policies, procedures, and regulations. When members face performance and work-related issues, I provide coaching and mentoring to help them improve. I collaborate with various teams and departments to address employee and operational concerns, and communicate hiring needs to sales and hiring teams. I also report regularly to the Customer Success Management leadership on key team metrics, including team performance, goals, attendance, and other relevant issues.
2021
-
2022
Delegate CX
(Team Lead)
I'm responsible for ensuring each team member is meeting and exceeding client expectations regarding task completion, employee attendance, and overall client satisfaction. I must communicate clearly with both clients and team members about ongoing processes and tasks. The DCX Team Leader must fully understand the client's needs in order to assist and train team members as necessary.
2020
-
2021
TaskUs
(Blended Customer Support (Email/Chat/Phone))
Answer customer queries regarding the product being offer like plans, phones and additional services. Help them manage their account with the aim of providing a satisfactory customer service.
2018
-
2020
Wells Fargo
(Online Banker)
Providing customer support related to mobile banking like transfers, savings, loans, etc.
2017
-
2018
Teleperformance Philippines
(Supervisor)
Manage a team as a whole and individually. Coach them with their opportunities with the aim to deliver an outstanding customer service.
2016
-
2017
Teleperformance Philippines
(Global Subject Matter Expert)
Point of escalation from four different sites, local and abroad, in regards to process and policy updates, latest announcements, tools issue and customer escalations.
2015
-
2016
Teleperformance Philippines
(Quality Assurance)
Monitor agents calls to identify areas of opportunities and submit them to their respective supervisors for coaching purposes. Provides real-time support in the production area regarding processes and policies.
2014
-
2016
Teleperformance Philippines
(Customer Support)
Answer customer queries regarding the product being offered like plans, phones, and additional services. Help them manage their account with the aim of providing satisfactory customer service. Empathize and identify the reason as to why customers are switching to another company and provide the most appropriate resolution to make them stay.
How can I help YOU and your business
Expert Customer Service
Helps establish customer satisfaction, loyalty, and retention, leading to increased revenue and brand reputation.
Top-Tier Virtual Assistant
Effortlessly managing key aspects of your business. Precision analysis and advanced tools to drive the team forward.
Social Media Manager
Creates and schedule contents, analyzes metrics, and engages with followers to grow brand awareness and engagement.
Data Entry & Management
Overseeing the collection, organization, and security of data, ensuring its use for analysis and decision-making.
Team & Project Management
Helps plan, organize, and oversee project goals, timelines, budgets, and resources to ensure successful completion.